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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Cannot Delete Account
Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Cannot Delete Account

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Posted on by Community Member Microsoft Employee

We are having an issue in Microsoft Cloud for Nonprofit, in both the Fundraising & Engagement and in Volunteer Management apps. We are unable to delete an Account. We are able to delete records from all other Tables, but not from Accounts. We have tried deactivating the account prior to deleting it and get the same error. We have also tried bulk deleting and deleting single records. Here is the error message we get.

 

We’ve run trace logs, and the error message is identical. Any suggestions would be greatly appreciated!

The error reads:

Screen-Shot-7_2D00_13_2D00_2022-at-1.00-PM.png_2D00_640x480.png

  • Suggested answer
    moko33 Profile Picture
    moko33 1,784 on at
    RE: Cannot Delete Account

    Donno if it helps here but I also had problems deleting Accounts recently with a for-profit customer. I experienced that when I try to delete a record from "old" Advanced Find, I sometimes get a more detailed error message.

  • Dwayne Deer Profile Picture
    Dwayne Deer 15 on at
    RE: Cannot Delete Account

    This is for all accounts, I am the administrator. Also see  Catherine Moore response below.

  • Suggested answer
    Catherine-RH Profile Picture
    Catherine-RH 31 on at
    RE: Cannot Delete Account

    This is a known issue with MC4N, and TSI is aware of it, as of early summer 2022. I do not know how to find out the current prioritization of that bug in the issue list.

    We were given two recommended work arounds:

    - Mark all accounts that need to be deleted as Inactive and use a status of "To be deleted" and inform staff of this change, and delete them when the bud is fixed

    - If there is not much data already in the environment, consider spinning up a new environment

    We were also told to log a  support case ASAP so that the Product team has visibility into the number of clients impacted. You need Advanced support to log a ticket, or a Partner who can log the ticket for you.

  • Suggested answer
    Mohamed GRAIB Profile Picture
    Mohamed GRAIB 2,494 Super User 2024 Season 2 on at
    RE: Cannot Delete Account

    Hi Dwayne,

    This error appear for all accounts or just for a lot of accounts.

    Have you the administrator system role ?

    I'm waiting your answer to investigate with you

  • Dwayne Deer Profile Picture
    Dwayne Deer 15 on at
    RE: Cannot Delete Account

    Hi

    Can you provide more details on this.

    I am using the out of the box solution.

    I have tried everything I can think of.  

    If you think you have a solution (no guessing, please) can you say, in detail on here?

    Thanks

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,077 Super User 2024 Season 1 on at
    RE: Cannot Delete Account

    Hi Fallen1,

    Is it an Out-Of-The-Box system?

    Can you please check the plugin steps associated with the account table?

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks

    Regards,

    Abdul Wahab
    Power Platform & Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Dwayne Deer Profile Picture
    Dwayne Deer 15 on at
    RE: Cannot Delete Account

    I am having the same problem as well.

    I need to do a bulk delete of accounts and bulk re-upload with different data on same named accounts.

    Any suggestions?

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