Hello, yesterday something very strange and magic happened to our CRM 2011 on-premise system. All records of a particular userA where shifted over to userB by SYSTEM. Basically all accounts, their contacts and all related activities got assigned userB if there where assigned previously to userA. All this happened during the same time frame, around 30 min (this is the time it took the CRM system to re-assing the records one by one). All I could see was that first userA did not see any activities any more under My Activities view, than all contacts disappeared and finally also the accounts. A search for account owner = userB, Modified by = SYSTEM, Modified on = today gave me the whole list of missing userA records back. I have re-assigned userA to these accounts, automatically userA was also set for contact owner and at least all open activities (is set like this in our CRM). Even though, without any rule to follow several already closed activities like phone calls, etc. also got re-assigned userA while re-importing accounts with modified owner, others, even of the same type didn't, however.
Opportunities of userA where not affected by this magic. Any idea what could have caused this strange modifications. I where connected to CRM while this happened since userA alerted my as the administrator. Unfortunately I did not see any System job running or even been setup that way while this all happened.
First I thought of a virus, but in that case my whole CRM would have had been affected, not only userA and userB, 2 out of about 30 users.
