Dynamics CRM for mobile devices not working since iOS 10 upgrade

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iPad not working with the iOS Dynamics CRM app since upgrading to iOS 10. I keep getting the message "You're signed out. You'll need internet access to continue. Correlation ID: 741dc0c2-f771-d2a9-18c2-7bf87d366d6". Colleagues are having the same problem. Colleagues who haven't upgraded to iOS are not having the issue. Has anyone encountered this problem?

There have been no iOS updates from Microsoft to this app, so I'm wondering if one is forthcoming.

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

My customer has reported that he has upgraded his outlook to the latest Outlook App for iOS v2.20.0 - iPhone/iPad now his Dynamis 365 integration is broken.

Outlook App for iOS v2.18.0 is still working OK

can you help us find a cure to this problem?

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

So nice to see people I know in the thread.

I too am having a similar issue. Our CRM iPad app is still on CRM 2013 but after the IOS 10 upgrade some of my reports that we run on the ipad from CRM come up blank. It is really strange. An admin can run them but all my users cannot. if we load the report on an ipad not running IOS 10 it runs fine for all users. do you think this is a similar issue? Is there anything we can do on the iPad to resolve this. Given the limitations on the ipad app, delivering CRM reports on the ipad was a workaround that worked for our salesforce.

Thanks,

Brian

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Joel CustomerEffective 445 on at

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

they confirmed that there was an issue with the Android release from yesterday, but an update has been pushed out now.

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Joel CustomerEffective 445 on at

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

they had a delay in pushing out the iPad update, but it should be out now.

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

Works now for iOS 10 with the Version 3.1.0.209, but now broken for Android after the same update.

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

Btw, I'm located in Denmark, Europe (hence the Danish App Store).

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

Yes, same here.

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Community Member on at

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

I'm not seeing that the fix has been pushed to the App Store yet. Last bug fix is May 2016.

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

As far as I can see, the update only fixed the iPhone app "Dynamics CRM for phones" and not the "Dynamics CRM" app to be used on an iPad. The problem persists in the iPad app for me. No update pushed for the iPad app so far for me.

Anyone who can confirm?

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PS 23,577 on at

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RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

Hi Jules

new app update is available now. I just updated it and its working fine now...try it yourself

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