Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM (Archived)

Dynamics CRM for mobile devices not working since iOS 10 upgrade

Posted on by Microsoft Employee

iPad not working with the iOS Dynamics CRM app since upgrading to iOS 10.  I keep getting the message "You're signed out.  You'll need internet access to continue.  Correlation ID:  741dc0c2-f771-d2a9-18c2-7bf87d366d6".  Colleagues are having the same problem.  Colleagues who haven't upgraded to iOS are not having the issue.  Has anyone encountered this problem?

There have been no iOS updates from Microsoft to this app, so I'm wondering if one is forthcoming.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    My customer has reported that he has upgraded his outlook to the latest Outlook App for iOS v2.20.0 - iPhone/iPad now his Dynamis 365 integration is broken. 

    Outlook App for iOS v2.18.0 is still working OK

    can you help us find a cure to this problem?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    So nice to see people I know in the thread.

    I too am having a similar issue.  Our CRM iPad  app is still on CRM 2013 but after the IOS 10 upgrade some of my reports that we run on the ipad from CRM come up blank.  It is really strange. An admin can run them but all my users cannot.  if we load the report on an ipad not running IOS 10 it runs fine for all users.  do you think this is a similar issue?  Is there anything we can do on the iPad to resolve this.  Given the limitations on the ipad app, delivering CRM reports on the ipad was a workaround that worked for our salesforce.

    Thanks,

    Brian

  • Suggested answer
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    they confirmed that there was an issue with the Android release from yesterday, but an update has been pushed out now.

  • RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    they had a delay in pushing out the iPad update, but it should be out now.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    Works now for iOS 10 with the Version 3.1.0.209,  but now broken for Android after the same update.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    Btw, I'm located in Denmark, Europe (hence the Danish App Store).

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    Yes, same here.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    I'm not seeing that the fix has been pushed to the App Store yet. Last bug fix is May 2016.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    As far as I can see, the update only fixed the iPhone app "Dynamics CRM for phones" and not the "Dynamics CRM" app to be used on an iPad. The problem persists in the iPad app for me. No update pushed for the iPad app so far for me.

    Anyone who can confirm?

  • Verified answer
    PS Profile Picture
    PS 23,577 on at
    RE: Dynamics CRM for mobile devices not working since iOS 10 upgrade

    Hi Jules

    new app update is available now. I just updated it and its working fine now...try it yourself

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,198 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans