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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamics CRM for mobil...
Microsoft Dynamics CRM (Archived)

Dynamics CRM for mobile devices not working since iOS 10 upgrade

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Posted on by Community Member

iPad not working with the iOS Dynamics CRM app since upgrading to iOS 10.  I keep getting the message "You're signed out.  You'll need internet access to continue.  Correlation ID:  741dc0c2-f771-d2a9-18c2-7bf87d366d6".  Colleagues are having the same problem.  Colleagues who haven't upgraded to iOS are not having the issue.  Has anyone encountered this problem?

There have been no iOS updates from Microsoft to this app, so I'm wondering if one is forthcoming.

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  • Suggested answer
    Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Have you uninstalled and reinstalled the CRM app?  That tends to fix issues like this.  

    That said, I notice the compatibility list for CRM Mobile doesn't yet include iOS 10, so maybe it does need an update: support.microsoft.com/.../3019557

  • Community Member Profile Picture
    Community Member on at

    Yes, uninstalled and reinstalled.  I also noticed that the compatability list doesn't include iOS 10....was hoping to hear from somebody at MS that it's on the way!  

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Best bet would be to open a ticket with MS so they can give an ETA on the update.

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Oh hey, you added a picture.  How's the go-live going?  :)

  • Community Member Profile Picture
    Community Member on at

    Give me a call.  1-800-hell  ;-)

  • Wayne Walton Profile Picture
    Wayne Walton 13,730 on at

    Yeesh!

  • Nicklas Profile Picture
    Nicklas on at

    Hey there - I am experiencing the exact same issue. Any news yet?

    Also having issues with WP 8.1/10 app - working for some users and not so much for others.

    Any ideas are welcome!

  • Community Member Profile Picture
    Community Member on at

    No answers yet....other colleagues of mine are having the issue with both iPhones and iPads.  Some were able to log onto CRM the first time they upgraded and opened the app, but then not able to log on after that.

  • Nicklas Profile Picture
    Nicklas on at

    Hmmm, I have posted a ticket with MS support. Hopefully I get a solution soon.

  • Cynthia Olegario Profile Picture
    Cynthia Olegario on at

    anyone have a fix?  I'm having the same issue; my iPhone worked fine though, after the upgrade, not my iPad.

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