Can't see workflows when on any entity even though workflows are active

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Posted on by USA80

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I have many workflows that are tied to the Account entity, but when I am in an account and go to processes, it doesn't show any. How is this possible? I can see them in the classic UI, just not the new UI.

Please help, thank you.

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USA80 2,645 on at

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RE: Can't see workflows when on any entity even though workflows are active

Thank you. I was mixed up, thanks for letting me know. That solved my issue.
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a33ik 84,323 Most Valuable Professional on at

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RE: Can't see workflows when on any entity even though workflows are active

You're mixing up things. In the classic UI - you shown On-Demand Workflows, in UCI using Switch Process you can choose Business Process Flow that will be activated for your record. If you want to run On-Demand workflow in UCI - it's located in "Flow" menu. More information you can see here - www.cloudfronts.com/.../
USA80 2,645 on at

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RE: Can't see workflows when on any entity even though workflows are active

This is the classis UI, when on the account record and go to … and click on Run workflow, I see the below

This is the new UI and it shows nothing, when I am on the account record and click on the … and go to processes

Why don't I see the same workflows when I am in the classic UI versus the new UI?
a33ik 84,323 Most Valuable Professional on at

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RE: Can't see workflows when on any entity even though workflows are active

Hello,

Not sure what you mean. Can you may be provide screenshot side by side what is missing?