Microsoft Dynamics CRM (Archived)

CRM-Cases Status=waiting and Timer supposed to stop

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Posted on by sandeepc

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In test CRM I has created a couple of case forms and created new business process flows but they are not working.

Currently if I change the status to waiting, the timer is supposed to stop.

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Shahbaaz Ansari 6,211 on at

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Hi,

Timer getting stop because in your timer control you might have set the condition, Please check below screenshot.

If you find it helpful, Please mark my answer verfied.

Best Regards,

Shahbaaz

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gdas 50,091 Moderator on at

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Hi ,

Can you please elaborate your issue as there are multiple reason which can make timer stop. Also is there any SLA implemented in case?

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Michel van den Brink 4,697 on at

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Hello,

Make sure that in your System Settings you have included the desired Status Reasons to the pause list.

Go into the Settings area in the main menu

Choose 'Administration' under 'System'

Click 'System Settings'

Switch to the 'Service' tab

Add the Status you need from the left to the right column

Hope this helps you get started. If you have any other questions, please let me know!

If you found my answer helpful, please help the community by marking it as verified :-)

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sandeepc 5,514 on at

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@goutam if i change the status from in progress to waiting for details . the timer supposed to stop aslo when i go to next stage i am getting an error

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sandeepc 5,514 on at

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any other possibibalities

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sandeepc 5,514 on at

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sandeepc 5,514 on at

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now the status is in progress state and the resolve in time showing 1 day 2 h 50 m 40 s..so if i change the status to waiting for details then the resolved in should stop to. but it is not showing

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sandeepc 5,514 on at

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getting unexpected error

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: An unexpected error occurred.Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ActivityId>7def436e-783f-4c93-bac8-d098eaba8073</ActivityId>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>An unexpected error occurred.</Message>
<Timestamp>2018-03-13T14:44:28.8352974Z</Timestamp>
<ExceptionRetriable>false</ExceptionRetriable>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText>

[Microsoft.Crm.ObjectModel: Microsoft.Crm.ObjectModel.GlobalActiveStagePlugin]
[bb48066e-f22f-412f-a530-91f72e4b859b: GlobalActiveStagePlugin]

</TraceText>
</OrganizationServiceFault>

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gdas 50,091 Moderator on at

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Hi,

Could you please check event viewer log as well as the system jobs log.

And also restart server ,iis,async services and try once.

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sandeepc 5,514 on at

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event viewer log? y should restart server could you pls give more infor

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