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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM-Cases Status=wait...
Microsoft Dynamics CRM (Archived)

CRM-Cases Status=waiting and Timer supposed to stop

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Posted on by sandeepc 5,100

In test CRM I  has created a couple of case forms and created new business process flows but they are not working. 

Currently if I change the status to waiting, the timer is supposed to stop.

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  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    @fun and is the slas working fine ? as i sent in screenshot

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    Hi,

    is the record under Price & Availablity SLA ? if Yes, Set to Allow if you wan to allow for pause , this could be the reason why they couldnt pause . 

  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    3441.sp.JPG

    3441.sp.JPG

    allow pause and resume was that the difference

  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    @fun wei jie

  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    2772.sla1.JPG

    2772.sla1.JPG

    what is the wrong in this slas as due to this am i getting error?

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    Hi,

    For the next stage error, ask the sender turn on the CRM tracing to get the specific error message.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    Hi,

    Without much information given, would be very difficult for us to identify, would be good if you can send those suggestion to the sender.  Ask the sender send back the pictures.

  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    any final suggestion pls @fun wei jie

  • sandeepc Profile Picture
    sandeepc 5,100 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    no. i just got an mail saying about this issue so what would be the solution i need to give them

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: CRM-Cases Status=waiting and Timer supposed to stop

    Hi,

    you are not system administrator?

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