Here are the steps to complain against a Navi loan:
1. Vi is not satisfactorily resolved by the customer service team, you can escalate it to Navi's Grievance Redressal Officer. Their contact details should be available on Navi's website or provided to you.
4. File a Complaint with the RBI: If Navi does not address your complaint within a reasonable time or you are not satisfied with their response, you can file a complaint with the Reserve Bank of India (RBI) Consumer Education and Protection Department. You can do this through the RBI Complaint Management System.
5. Approach the Banking Ombudsman: If the RBI is unable to resolve your complaint, you can approach the Banking Ombudsman, which is an independent dispute resolution authority set up by the RBI. The Ombudsman can help mediate and resolve your complaint against Navi.
Remember to keep copies of all your communication and documentation related to the complaint. This
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