GP and MR crashing every day - restart on server resolves issue.

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Hello!

I have a customer that is experiencing a crash in both GP and MR. Restarting the SQL server (nightly) temporarily resolves the issue but it comes back.

Below are the logs of the errors. The customer tried installing the patch in KB article: https://support.microsoft.com/en-us/kb/2640103 but when installing it errors out saying it does not apply:

Log Name: Application

Source: Application Error

Date: 9/16/2016 1:30:48 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: xa-acct-01.mfm.lan

Description:

Faulting application name: ReportViewer.exe, version: 2.12.14001.45, time stamp: 0x564f9120

Faulting module name: clr.dll, version: 4.0.30319.34209, time stamp: 0x5348a1ef

Exception code: 0xc0000005

Fault offset: 0x00000000002071b4

Faulting process id: 0x3294

Faulting application start time: 0x01d210486fc03d01

Faulting application path: C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Client\ReportViewer.exe

Faulting module path: C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

Report Id: afd08a43-7c3b-11e6-ad34-005056b049f3

Event Xml:

schemas.microsoft.com/.../event">

1000

100

0x80000000000000

29515

Application

xa-acct-01.mfm.lan

ReportViewer.exe

2.12.14001.45

564f9120

clr.dll

4.0.30319.34209

5348a1ef

c0000005

00000000002071b4

3294

01d210486fc03d01

C:\Program Files\Microsoft Dynamics ERP\Management Reporter\2.1\Client\ReportViewer.exe

C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll

afd08a43-7c3b-11e6-ad34-005056b049f3

Log Name: Application

Source: .NET Runtime

Date: 9/16/2016 1:30:48 PM

Event ID: 1023

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: xa-acct-01.mfm.lan

Description:

Application: ReportViewer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEEFC871B4 (000007FEEFA80000) with exit code 80131506.

Event Xml:

schemas.microsoft.com/.../event">

1023

0x80000000000000

29514

Application

xa-acct-01.mfm.lan

Application: ReportViewer.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an internal error in the .NET Runtime at IP 000007FEEFC871B4 (000007FEEFA80000) with exit code 80131506.

Any ideas?

Thanks!

------------------------------
Dan Moore
GP Support Specialist
Boyer & Associates
Plymouth MN
763-412-4300
------------------------------

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All responses (8)

Answers (1)

Community Member on at

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RE: GP and MR crashing every day - restart on server resolves issue.

We recommended they spin up another server to run MR instead of running both on one server. Also gave them some specs/system requirements so hopefully they will beef them up a bit!

Thanks everyone!
Ken Hubbard on at

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RE: GP and MR crashing every day - restart on server resolves issue.

Hey Dan,

I know this probably is not what you want to hear, but you should use caution with trying to run a trace for a long period of time. The process is quite a hog which could cause perf problems. Also if you are not on top of clearing it out the process will eat up a lot of disc space.

Thank you,

Ken Hubbard
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KirkLivermont 5,985 on at

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RE: GP and MR crashing every day - restart on server resolves issue.

Dan,

How many users do you have? Even for a pretty small installation that looks way underprovisoned to run both SQL and MR. I suspect if you watch the resource consumption on the VM you will notice it maxing out on memory just before the crash.

Kirk
Community Member on at

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RE: GP and MR crashing every day - restart on server resolves issue.

Next step we are going to run a trace more than likely for the entire day until it happens again since it is random each day.
Community Member on at

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RE: GP and MR crashing every day - restart on server resolves issue.

They are 100% virtual on vmware. The server has 4GB ram and 2vcpu and is running windows 2008R2 fully patched.
Galina 1,077 on at

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RE: GP and MR crashing every day - restart on server resolves issue.

This looks like the .Net framework issue, I'm not sure if you find good help on this topic here.

I would make sure all the latest updates and fixes are installed for Windows in regards to the .Net, may be even reinstalled.
KirkLivermont 5,985 on at

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RE: GP and MR crashing every day - restart on server resolves issue.

Dan,

Ken's suggestions are good ones. Could you also give us some information about the servers hardware (or virtual hardware) configuration?

Regards,

Kirk
Ken Hubbard on at

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RE: GP and MR crashing every day - restart on server resolves issue.

Hey Dan,

This is a pretty tough issue to troubleshoot. It might be handy to capture a DEXSQL.log and SQL trace to see what the last item called is and what does that call look like in the trace.

What are they doing in GP when it crashes?