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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Outlook email address ...
Microsoft Dynamics CRM (Archived)

Outlook email address not matching CRM email address

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Posted on by Community Member

Hi,

Before starting this trial of Dynamics 365, I had one email account I used through hotmail (setup 5 years ago). I use the outlook desktop program for accessing my mail. After starting my trial of Dynamics 365, I downloaded the 'CRM for Outlook' which integrates Dynamics right into my desktop email program. However, I receive an message stating that my outlook email address doesn't match my Dynamics 365 email address.

I referenced this article (https://www.microsoft.com/en-US/dynamics/crm-customer-center/the-outlook-email-address-should-be-the-same-as-the-dynamics-365-email-address.aspx), but I'm not able to edit my primary email address as the only user. 

Calling support was unsuccessful this morning. Looking for any help please.

To be clear, I want to use my hotmail account as the primary email and have that match my Dynamics 365.

Thanks,

Brady

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  • Community Member Profile Picture
    Community Member on at

    Any ideas?

    MS Support is telling me I need to purchase a Exchange license in order to properly set this up. I just want to be able to use either the Dynamics for Outlook or Dynamics App for Outlook. 

  • Suggested answer
    Drew Poggemann Profile Picture
    Drew Poggemann 4 on at

    Hi BB21,

    Did you follow the steps here to setup your trial in Dynamics 365 correctly to your pop3 / smtp server?

    technet.microsoft.com/.../mt622063.aspx

    Once this is setup and the mailbox verified etc. then try again.

    Please let me know if I am missing something on what you are trying to do.

    Thanks,

  • Community Member Profile Picture
    Community Member on at

    Drew,

    Thank you for the response! I did try with Microsoft Support...unfortunately didn't get anywhere. However, I believe I'm on to a better option.

    I'm attempting to use the Dynamics 365 App instead of the Dynamics CRM plugin, which I was previously trying to setup. Dynamics recommends the App as the best option for implementing with Outlook from what I read.

    Going in a completely different direction but I'll ask...

    I currently have a domain through GoDaddy for my website and 3 forwarding email addresses within that domain that flow to my hotmail account. I do see that you can add your own domain under 365 Admin Center...I'm wondering if I could point to the email through GoDaddy that goes all the way back to my hotmail account?

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