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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Direct debit dishonours
Small and medium business | Business Central, N...
Answered

Direct debit dishonours

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Posted on by SC-01092048-0 16
Can you reject an invoice in a DD batch after you have posted the payment receipts?
 
It currently says it must be in File Created status, but it can take days to dishonour sometimes, and we want to be able to post the payments ASAP after the batch is created.
 
Can you reverse a single payment receipt?  After the bank rec has been done?
 
Doesn't seem to be easy when you have dishonours.
 
Categories:
Dynamics 365 Business Central
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  • Suggested answer
    OussamaSabbouh Profile Picture
    OussamaSabbouh 12,965 Super User 2026 Season 1 on at
    Hello,
    No — once you’ve posted the payment receipts, you can’t use Reject Entry anymore because that only works while the Direct Debit entry is in File Created status. After posting, a dishonour must be handled by unapplying the customer payment and reversing the payment transaction, which reopens the invoice; if bank reconciliation is already posted, you may need to undo the bank reconciliation first, then reverse and re-reconcile. There’s no simple “reject after posting” option — dishonours are processed as reversals, not status changes.
    Regards,
    Oussama Sabbouh
  • SC-01092048-0 Profile Picture
    SC-01092048-0 16 on at
    Thanks Oussama
    So if we reverse the payment transaction, we can DD the invoice again?  That is all we want to be able to do.
    Sue
  • Verified answer
    YUN ZHU Profile Picture
    YUN ZHU 99,086 Super User 2026 Season 1 on at
  • SC-01092048-0 Profile Picture
    SC-01092048-0 16 on at
    Thanks all, we tested running the DD batch again after reversing the payment, and it worked.
    I like the clear audit trail of having the payment and the dishonour showing in the customere account.

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