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Intermittently, no Due Date Calculated on Customer Invoice

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Posted on by Paulette St George

Has anyone encountered issues with Due Dates intermittently not calculating on AR Invoices in NAV 2018? I am looking at two invoices for the same customer, one is correct the other is missing the Due Date - both have the same Net30 Terms assigned on the Invoices. I confirmed that the Terms code is setup correctly. I am trying to figure out how best to trace this back to see how it either may have been cleared or simply did not calculate.

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Jun Wang 8,216 Moderator on at

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it is possible someone manually deleted the due date. you could test by changing the payment term. If the due date populates correctly each time you switch the terms, it is likely this could be a manual change.

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Paulette St George 22 on at

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Yeah - I tested that on unposted invoices while on a screen share with the user, and indeed it behaved just as you indicate, however, in looking at the user ID, it is that same user that is reporting the issue so I cannot imagine they are manually deleting it, at least not intentionally and I can't find proof of this action in the Service Document Log.

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Jun Wang 8,216 Moderator on at

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this happens all the time, user made a mistake and reported it as system issue. as long as they know how it happen and how to fix it, it should be fine

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YUN ZHU 100,974 Super User 2026 Season 1 on at

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Hi, just to add some info.

If this only happens on a particular invoice, it is very likely that it was accidentally deleted. If it occurs frequently, you need to check if it is caused by customization.
Alternatively, you can turn on the Change Log feature to detect the update history of this field.
More details: https://learn.microsoft.com/en-us/dynamics-nav-app/across-log-changes

Hope this helps as well.

Thanks.

ZHU

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