Clicking Set Parent clears my Outlook Full Name field

(0) Share

Report

Posted on by donyc

4,515

Hi,

Could someone please help advise on below issue.

1) User would go to create new Contact via Outlook and populate field "Full Name"

2) Without clicking into another field and directly clicking "Set Parent" and choosing an Company record from the last used list atomically clears Full Name field in Outlook Contact form and populates Company field with the Company info

Is this a known bug? It works fine if a user types in Full name and then clicks into a different field AND THEN clicks Set Parent.

Any help would be much appreciated!

Thanks

*This post is locked for comments

I have the same question (0)

All responses (1)

Answers (0)

Robinson Moses Microsoft Employee on at

Like (0)

Report
Copy link

Link copied!

Hello DONYC,

This has been addressed in the following link :- community.dynamics.com/.../233002.aspx

Just to reiterate on the issue :-

Installed the CRM for Outlook UR 12 and my server was also on UR 12. I tried your steps and got the scenario replicated.

I even got this replicated with UR 14 installed for the CRM for Outlook client.

We tried to recreate the same issue in UR 6 and UR 11, it was not getting recreated.

The issue came up after UR 12 then.

Thanks,

Rob Moses

Was this reply helpful? Yes No