web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Points Discrepancy Iss...
Small and medium business | Business Central, N...
Suggested answer

Points Discrepancy Issue in Member Points Statistics – Need Help with Full Sync

(2) ShareShare
ReportReport
Posted on by MC-26080054-0 19
 

Detail:

 

Hi everyone,

 

I'm experiencing a points balance discrepancy in Microsoft Dynamics 365 Business Central, specifically within the Points statistics module. The issue is as follows:

 
  • Total Issued Points: 5,030

  • Used Points: -5746

  • Points Balance: 66 (instead of the expected -715.93 or 716 in whole numbers)


    •  
 

I suspect a miscalculation or a synchronization issue might be causing the incorrect balance. I've tried reviewing transaction history and checking settings, but the balance still doesn’t reflect correctly.

 

I’d like to know:

 
 
 
The image below is the breakdown of the Points balance, which is 66.
  1. What could be causing this discrepancy?

  2. How can I perform a full sync to resynchronize the points correctly?

  3. Are there specific settings in Business Central that might affect how points are calculated during order entry?

Categories:
Dynamics 365 Business Central
Microsoft Dynamics NAV
I have the same question (0)
  • MC-26080054-0 Profile Picture
    MC-26080054-0 19 on at
    Points Discrepancy Issue in Member Points Statistics – Need Help with Full Sync
    Yes, it was customized. By the way, I’ve already resolved the issue of unreflected redemption through the export/import of config packages. The process involved setting the entry type for sales to open: false, then for redemption, ensuring the remaining points are calculated as total issued minus used points. The latest redemption date is set to open: true, while all other redemption entries are set to false.
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 92,429 Super User 2025 Season 2 on at
    Points Discrepancy Issue in Member Points Statistics – Need Help with Full Sync
    Is this a standard feature? This appears to be a custom feature, please contact your partner to resolve the issue.
     
    Thanks.
    ZHU

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
Rishabh Kanaskar Profile Picture

Rishabh Kanaskar 4,119

#2
Nimsara Jayathilaka. Profile Picture

Nimsara Jayathilaka. 3,902

#3
Sumit Singh Profile Picture

Sumit Singh 3,021

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans