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Microsoft Dynamics GP (Archived)

How to Void or Reverse a Return in Sales Order Processing in GP2013 r2

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Posted on by

Hi,

First post.  :)

Can someone list the steps to void or reverse a Return Document in Sales Order Processing?

Thank you.

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  • Rosemary Profile Picture
    10 on at

    Hi Lisa,

    Firstly, if stock has been affected it is not recommended to void, I am also assuming this is a posted document.

    1. Get the original sales document, this would determine why the return was done in the first instance.

    2. Put through an invoice to match the return to be reversed, the invoice should reflect the same data as the return.

    3. Input the corrected return.

    Regards

    Rosemary

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