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Supply chain | Supply Chain Management, Commerce
Suggested answer

Card type link to Adyen and Givex

Posted on by 30

Hi,

Strange question but I am trying to be clear about how linkages work with Adyen and GIVEX in D365 Commerce payment methods.

So, on the Adyen payment connector we see:

 pastedimage1669655193512v1.png

These are the supported tender types.

On D365 we get the card types:

pastedimage1669655231404v2.png

Then on the stores we match the card types to electronic payment methods:

pastedimage1669655287018v3.png

pastedimage1669655723229v4.png

Question is what actually provides the link to the Adyen side for the payment? Is it the name in the Electronic Payment Type above that links it back to the card type and the card types defined in the EFT connector for Adyen or do the support tender types in the connector not need to match to anything? so for example the ID on the electronic payment type on the store payment method should be GiftCard to match the setup on the connector.

Reason for asking is that for GIVEX we already had a connector for internal GiftCards. Where we have added Givex we are getting issues that older stores who have Givex and older Giftcard payment methods setup are not handling voided Giftcard corrections correctly, but those that only have Givex payment methods do. 

Thanks in anticipation

  • Suggested answer
    huijij Profile Picture
    huijij 19,811 on at
    RE: Card type link to Adyen and Givex

    Hi Alan,

    For the Adyen connector, refer to the Adyen connector overview page if the issue is related to set up. For other setup or functional issues with the connector itself, create a support request with Microsoft. If the issue is originating from the device itself or Adyen's processing service, contact Adyen support at support-dynamics365@adyen.com.

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