Getting error when fulfill the order in Mobile Client(Unified User Interface)

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Hi,

I am getting following error when I fulfill the order in Mobile Client(Unified User Interface). However, it is working fine Web.
1- We have created a plugin which verify few things before SalesOrder get fulfilled or canceled.
2- We have created a plugin which enter data to other entities after SalesOrder get fulfilled or canceled.

Error Message: "This message can not be used to set the state of SalesOrder to Fulfilled. In order to set state of SalesOrder to Fulfilled, use the FulfillSalesOrderRequest Request message instead."

Version: MS Dynamics 365, v9.0

Please suggest

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RaviKashyap 55,410 Moderator on at

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RE: Getting error when fulfill the order in Mobile Client(Unified User Interface)

Hi Chhaya,

Have you changed your code as suggested above i.e. instead of chaing the status directly use fullfillsalesorder request message? Could you please share some more details from where you are setting the status? Are you saying that you are getting the same error message from UI?

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Community Member on at

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RE: Getting error when fulfill the order in Mobile Client(Unified User Interface)

Hi Ravi,

I just noticed that it throws same error even if I remove plugin. I have tried with another blank trial account. It throws same error.

Can you please suggest? Is it error of CRM itself?

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Dynamics365 Rocker 7,755 on at

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RE: Getting error when fulfill the order in Mobile Client(Unified User Interface)

On which message you have registered plugin?

It will be helpful if you share your code. Thanks

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RaviKashyap 55,410 Moderator on at

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RE: Getting error when fulfill the order in Mobile Client(Unified User Interface)

Hi Chhaya,

It doesn't seem right that the plugin is failing only for UI interface because plugin executes server side and it doe not matter from where the action is performed (i.e. web, UI, web resource, console app etc).

With that said, it is possible that you may have some condition in you rplugin which only satisfy when you create the record from UI. Nevertheless, the error in question is expected if you simply set the state to close the salesorder instead you need to use a FulfillSalesOrderRequest .

Here is the sample code-

===========

using (service = new OrganizationServiceProxy(new Uri(_organizationURI), null, _credential, null))

{

var entityId = new Guid("2F250019-4968-E711-811B-E0071B67AC81");

var entityName = "salesorder";

var targetEntity = service.Retrieve(entityName, entityId, new ColumnSet(true));

Entity erOrderClose = new Entity("orderclose");

erOrderClose["salesorderid"] = new EntityReference("salesorder", targetEntity.Id);

FulfillSalesOrderRequest req = new FulfillSalesOrderRequest();

req.OrderClose = erOrderClose;

req.Status = new OptionSetValue(100001);

FulfillSalesOrderResponse response = (FulfillSalesOrderResponse)service.Execute(req);

}

==========

Hope this helps.

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