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Microsoft Dynamics CRM (Archived)

CRM Online Import errors with Managed solutions

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We're trying to export all customizations from Production Org to Development Org to use as our dev environment. Both are on the same rollup.  The problem is that the Production Org we want to export from has managed solutions from other ISVs.  We do not want to purchase licenses to import the managed solutions to the Development Org, so we have eliminated the managed solutions components by manually removing them from the xml file.  Is this the recommended approach?  In the future, we will be exporting the customizations from Development Org to the Production Org.  Will this cause any issues with the managed solutions we have eliminated from the xml file?

Also, we are experiencing some errors regarding crm created entities/fields:

Error 1. On RecurringAppointmentMaster entity: Updating Appointment.subject.Length but it's not valid for update. Original value:700. New value:400. - In both the Prod and Dev orgs, the subject length is 200, so I'm not sure what this error is referring to.

Error 2. On Service entity: The evaluation of the current component(name=Entity, id=8f9d8c85-8523-4017-8afb-002661a8ddbb) in the current operation (Update) failed during managed property evaluation of condition: The evaluation of the current component(name=Entity, id=8f9d8c85-8523-4017-8afb-002661a8ddbb) in the current operation (Update) failed during managed property evaluation of condition: Microsoft.Crm.BusinessEntities.AttributeManagedPropertyCondition

There are no 3rd party components linked to the service entity

Error 3: On entity relationship opportunity_customer_accounts : Cannot update RequiredLevel of attribute CustomerId to SystemRequired

I did notice that in the prod org, the requirement text says "System Required" and in the Dev org, the system requirement text says "Business Required", but not sure why the difference or best approach to fix.

Thanks for any advice.

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  • cd09 Profile Picture
    cd09 2 on at
    RE: CRM Online Import errors with Managed solutions

    Thanks, Scott.  We are going with your recommended approach.  We are still experiencing some errors when importing, but I've opened a ticket with MS for those.

  • Verified answer
    ScottDurow Profile Picture
    ScottDurow 19 on at
    RE: CRM Online Import errors with Managed solutions

    Hi,

    Editing the customisations.xml file in this way is not a good idea and as you suspect, it is very likely that once you've exported you will not be able to get it back into your Production system due to conflicts.

    I've had to sort out these issues in the past and although the choice is entirely yours, I really strongly recommend you avoid it if possible.

    If you contact your ISV provider, they should be able to supply you with a development version of their product that you can use to import. Set up your development system with all the managed solutions you have in your productions system - and then do a complete export of your production customisations and import into development.

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