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Microsoft Dynamics CRM (Archived)

CRM for tablets for android not working (windows tablets are ok)

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Posted on by 35

Hello everyone

I have problem with crm applications for phone and for tablet. We already configured IFD, bought wildcard certificate.

1. crm for phone for android get error: "your server is not available or does not support this application"

2. crm for phone for ios working well

3. crm for tablet for windows workin well

4. crm for tablet for android: we can't connect to the service you need right now. check your network or try again later.

Another cases we didnt tested yet.

crm for tablet for android gives this logs:

1422337874863, 22700, 0, I, LogHelper, updateLogSettings, 20, "Log Settings (logLevel, apacheLoggingEnabled, webScriptLogLevel)", "INFO", "false", "Verbose"

1422337882530, 22700, 0, W, LogHelper, startLogger, 21, "Logger already started.", "com.microsoft.crm.crmhost.CrmViewController@a7754be8"

1422337882552, 22700, 0, I, CrmViewController, onCreate, 19, "CrmViewController Activity created."

1422337882586, 22700, 0, I, SharedStorage, putString, 21, "Setting String", "ServerURL", "https://ifd.bever.am"

1422337882588, 22700, 0, I, SharedStorage, putString, 21, "Setting String", "OrgName", "ifd"

1422337882694, 22700, 0, I, CrmViewController, appLaunch, 26, "Application launched", "{ }"

1422337882720, 22700, 0, I, CrmViewController, onResume, 20, "2015-01-27 09:51:22.719+0400"

1422337882720, 22700, 0, I, CrmViewController, appResume, 21, "Application resumed"

1422337882732, 22700, 0, I, WebScriptBridge, appResume, 23, "Entering appResume."

1422337882734, 22700, 0, W, WebScriptBridge, appResume, 23, "Device is not ready. Aborting the call.", "false"

1422337882738, 22700, 0, W, WebScriptInputHandler, appResume, 22, "Device is not ready.", "com.microsoft.crm.pal.core.DeviceNotReadyException"

1422337888297, 22700, 0, I, WebScriptInputHandler, onPageStarted, 15, "Load started", "https://ifd.bever.am/nga/main.htm?org=ifd&liveid=1"

1422337888491, 22700, 0, W, WebScriptBridge, changeState, 19, "Device not ready for change state.", "com.microsoft.crm.pal.dispatchers.DeviceDispatcher@a715ee10", "ConnectionAvailable", "true"

1422337891209, 22700, 0, I, WebScriptInputHandler, onPageFinished, 15, "Load finished", "https://ifd.bever.am/nga/main.htm?org=ifd&liveid=1"

1422337891226, 22700, 0, I, WebScriptBridge, appLoad, 16, "Calling deviceReady", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "{ Logging = { }; Data = { }; Document = { }; Device = { AxisLockEnabled = false; UseButtonsInsteadOfSwipe = true; ConnectionAvailable = true; DuplicateDetectionEnabled = true; TimeZone = Asia/Yerevan; ScreenHeight = 752; ScreenWidth = 1280; ScreenOrientation = 2; DeviceModel = samsung santos10wifi; }; Multimedia = { CameraAvailable = false; GalleryAvailable = true; }; Network = { }; Application = { HideCommandBar = true; OSVersion = 4.2.2; Version1 = true; Revision = 1; ShimStartTime = 1422337882518; AndroidUpdateRevision = 1; DispatcherPerfLoggingEnabled = true; JavaInterface = true; Build = 17; Language = en_US; StartPage = None; Version = 2.0.0; HasReconfigureSupport = true; LastPALVersion = Version1; DiagnosticsEnabled = true; }; Account = { }; Navigation = { }; }"

1422337891417, 22700, 1, I, WebScriptInputHandler, callMethod, 13, "Calling callMethod on WebScriptBridge", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "Logging", "logMessage", "Version1", "{ }"

1422337891420, 22700, 1, I, WebScriptBridge, callMethod, 14, "Calling callMethod", "logMessage", "Version1", "{ }"

1422337891425, 22700, 1, I, Logger, LogWithLevel, 19, "AppCache - Event : noupdate Status : Idle Details : {"cancelBubble":false,"defaultPrevented":false,"type":"noupdate","target":{"status":1,"onprogress":null},"srcElement":{"status":1,"onprogress":null},"currentTarget":{"status":1,"onprogress":null},"eventPhase":2,"cancelable":false,"returnValue":true,"timeStamp":1422337891363,"bubbles":false}"

1422337891446, 22700, 1, I, WebScriptInputHandler, callMethod, 13, "Calling callMethod on WebScriptBridge", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "Logging", "logMessage", "Version1", "{ }"

1422337891449, 22700, 1, I, WebScriptBridge, callMethod, 14, "Calling callMethod", "logMessage", "Version1", "{ }"

1422337891454, 22700, 1, I, Logger, LogWithLevel, 19, "Throw ClientReady - Client Ready : false AppCache Ready : true"

1422337891531, 22700, 1, I, WebScriptInputHandler, callMethod, 13, "Calling callMethod on WebScriptBridge", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "Logging", "logMessage", "Version1", "{ }"

1422337891534, 22700, 1, I, WebScriptBridge, callMethod, 14, "Calling callMethod", "logMessage", "Version1", "{ }"

1422337891545, 22700, 1, I, Logger, LogWithLevel, 19, "Authentication: Starting"

1422337891585, 22700, 1, I, WebScriptInputHandler, callMethod, 13, "Calling callMethod on WebScriptBridge", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "Application", "getBoolValue", "Version1", "{ onBoolResult = getBoolValue$a.$Ar.$ET1; }"

1422337891602, 22700, 1, I, WebScriptBridge, callMethod, 14, "Calling callMethod", "getBoolValue", "Version1", "{ onBoolResult = com.microsoft.crm.pal.core.WebScriptCallback@a6fe7ae8; }"

1422337891702, 22700, 1, I, WebScriptInputHandler, callMethod, 13, "Calling callMethod on WebScriptBridge", "8dfb1c3c-9056-4d6c-a2f0-bed0ad408f8d", "Application", "getStringValueBundle", "Version1", "{ onStringsResult = getStringValueBundle$a.$Ar.$Qn2; }"

1422337891705, 22700, 1, I, WebScriptBridge, callMethod, 14, "Calling callMethod", "getStringValueBundle", "Version1", "{ onStringsResult = com.microsoft.crm.pal.core.WebScriptCallback@a781f098; }"

1422337958182, 22700, 2, E, HttpHeadRequestTask, doInBackground, 12, "No peer certificate"

1422337958239, 22700, 0, E, HttpHeadRequestTask, onPostExecute, 17, "App load failed with URL | https://ifd.bever.am/main.aspx?client_id=ms-app://s-1-15-2-2572088110-3042588940-2540752943-3284303419-1153817965-2476348055-1136196650/and status code 0"

1422337963532, 22700, 0, I, CrmViewController, appPause, 21, "Application paused"

1422337963532, 22700, 0, I, WebScriptBridge, appPause, 23, "Entering appPause."

1422337974280, 22700, 0, I, CrmViewController, appDeactivate, 20, "Application deactivated"

1422337974287, 22700, 0, I, WebScriptBridge, appDeactivate, 22, "Entering appDeactivate."

1422337974373, 22700, 0, E, CrmViewController, onPageStarted, 15, "Unknown protocol: about"

1422337974377, 22700, 0, I, WebScriptInputHandler, onPageStarted, 15, "Load started", "about:blank"

1422337974385, 22700, 0, W, DeviceDispatcher, startBroadcastReceiver, 18, "StartBroadcastReceiver was called and broadcastReceiver object is not null. It should never happen."

1422337974497, 22700, 0, E, CrmViewController, onPageFinished, 15, "Unknown protocol: about"

1422337974497, 22700, 0, I, WebScriptInputHandler, onPageFinished, 15, "Load finished", "about:blank"

Can you help  to resolve this problem?

 

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  • Suggested answer
    Deepesh161 Profile Picture
    6,317 on at

    Can you check the supported versions from following link:

    technet.microsoft.com/.../dn531131(v=crm.6).aspx

    Known issues for Tablets and Phones on this link:

    technet.microsoft.com/.../dn660982(v=crm.6).aspx

    IF you are still unable to find the cause, it is better to raise a ticket with Microsoft support.

  • vardanchoag Profile Picture
    35 on at

    Hi Deepesh

    I've seen this artickles. My problem still exist. I tried Android 4.2, 4.3. No result

    Thanks for reply

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