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Microsoft Dynamics CRM (Archived)

Merge records address fields multiple times

Posted on by 192

Hi

A customer got the problem when he wants to merge two accounts in the merge dialoge the fields from address 2 are double:

merge_2D00_problem.png

Why ist this and how can we resolve this

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  • Suggested answer
    RE: Merge records address fields multiple times

    Not sure, but please check the display names of Address 1 and Address 2 fields. They might be same? Or, check the fields on the form, they might be added twice? Or check the labels of the fields on the form. ( open the form customization mode in any browser, click CTR+F , search for address 1 field , if you see double, then there is your problem)

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