Skip to main content

Notifications

Microsoft Dynamics CRM (Archived)

Relationship Insights/Email Engagement - How to create a report or a dashboard based on statistics provided by email engagement?

Posted on by 170

Hi there,

We have enabled the email engagement feature in order to track the number of clicks in a hiperlink sent via email campaign, the feature works perfectly, if I navigate to an individual contact, I can be able to see the number of times that the link was opened by that contact, but we need to have a wider visibility of this action in order to view the number of times that a link has been opened from a specific campaing, not per individual contact.

So my question is, is there a way to create a report or dashboard based on that information per campaign in order to see the total number of clicks of hiperlink? if not, is there any workaround?

Thank you.

*This post is locked for comments

  • Jeudy Molina Profile Picture
    Jeudy Molina 170 on at
    RE: Relationship Insights/Email Engagement - How to create a report or a dashboard based on statistics provided by email engagement?

    Anyone?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Community AMA December 12th

Join us as we continue to demystify the Dynamics 365 Contact Center

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,240 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,149 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans