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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Connection error when ...
Microsoft Dynamics RMS (Archived)

Connection error when processing Credit Cards

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Posted on by Community Member

A merchant is getting the following error when trying to process a credit card: "Connection Error: a network connection failed. Make sure you have a network or internet connection."

This error started happening last Saturday morning, Oct 8th.

We have checked the computer's date and it is correct. They can get to internet sites through their browser.

'Their Credit Gateway URL is:

ssl1.tsysacquiring.net

We have also tried:

ssl1.tsysacquiring.net/scripts/gateway.dll?transact

httpstxns.secureexchange.net

https://txns.secureexchange.net

and they all give the same error message.

They are using Windows 7, RMS version 2.0.0126, and their processor company is Transfirst.

Any help would greatly be appreciated.

Thanks, David

*This post is locked for comments

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    The RMS version that we are using is: 2.0.1007.

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    I am having the same problem and I am using Windows 7 with POS Dynamics 2009.  I have learned from Tsys that it was due to their changes.  (a "poodle issue") I was told to update my POS which I am looking to do anyway but they could not help resolve the problem in the interim.   Please let me know if a patch is out there.  Thanks.

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    The problem of having to swipe credit cards 2 or 3 times using tsys has been resolved by upgrading from Windows XP to Windows 7. Apparently tsys requires the operating system to have at least TLS 1.1 and Windows XP only allows TLS 1.0.

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    If that is the case, then tsys needs to get its act together and make it so it will work with RMS using EMV chip terminals. From what I have been told, tsys will only work with EMV chip terminals if the merchants purchase RMH.

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    My customer is using Win 7 (POS Ready 7) and RMS v 2.0.1004, using the same gateway, I am guessing it is a TSYS issue, prob enforcing EMV compliance

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    2 merchants several days ago started to have to swipe their cards 2 or 3 times for cards to go through. They are using RMS 1.2 with Windows XP and using the gateway:

    ssl1.tsysacquiring.net/scripts/gateway.dll?Transact

    We are in the process of upgrading their systems to RMS 2.0 with Windows 7 and will see if that fixes it. If not, we are guessing it is an issue with tsys and will switch to Vantiv or Heartland.

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    I am having a similar issue with one of my customers,  but strangely it is only happening sometimes, they swipe a card once, twice, and sometimes it goes through after the 4th attempt.

    Never had this issue before, but I am completely unaware of what can be causing this, no settings have been changed in the computers, in the last 3 years, and the issue just arose a couple of days ago.

    Any suggestion on how to ping point this problem?

  • Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    We finally found out that there was a firewall blocking the connection to the credit card gateway.

    We figured this out by doing the DOS prompt command:

    tracert ssl1.tsysacquiring.net

    and only got Request Timed Out messages.

    Then we did the same

    tracert ssl1.tsysacquiring.net

    on another computer and got positive results, which told us there was a firewall issue.

    Another test we did was entering the merchants EDC info (Merchant ID, BIN #, etc.) into my home computer's RMS setup (just using my RMSSample database). Then I made a credit card transaction. It went through which told us there was nothing wrong with the EDC info that we had typed in.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Connection error when processing Credit Cards

    Hello David,

    Thank you for your question.

    Check the URL. According to TSYS, it should be as follows:

    ssl1.tsysacquiring.net/scripts/gateway.dll?Transact

    For some reason, having a lower case t in Transact is causing issues.

    Thank you,

    Scott Wardzinski

    Microsoft Dynamics RMS & POS Support Engineer

    ssl1.tsysacquiring.net/scripts/gateway.dll?transact

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