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Microsoft Dynamics 365 | Integration, Dataverse...
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Cannot receive emails for a mailbox

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Posted on by 25

Hi all,

I am getting issue while receiving emails through a mailbox. Mailbox is configured correctly. It has been tested and enabled successfully. But when i send a test email to mailbox. Its throwing below warning message since yesterday. I checked below document and tested by disabling processes and plugin steps but nothing helps. Any ideas?

pastedimage1658474587654v1.png

Thanks in advance.

Simmi

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Cannot receive emails for a mailbox

    Hi Simmi,

    Could you share screenshots about the mailbox and it's status?

    The error indicates that the email will attempt to be synced again (up to 5 times if failures continue) before giving up. Its most likely there could be an interruption to the sync that requires another attempt. 

    You can check the owner of the mailbox if have a license or security role.

    You can changed the owner of the queue and the mailbox with user having valid license and roles.

  • Simmi Jhammat Profile Picture
    Simmi Jhammat 25 on at
    RE: Cannot receive emails for a mailbox

    Missed adding link of MS doc. Here it is.

    docs.microsoft.com/.../exception-appears-server-side-sync

    Doesn't help.

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