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Cannot receive emails for a mailbox

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Posted on by Simmi Jhammat

Hi all,

I am getting issue while receiving emails through a mailbox. Mailbox is configured correctly. It has been tested and enabled successfully. But when i send a test email to mailbox. Its throwing below warning message since yesterday. I checked below document and tested by disabling processes and plugin steps but nothing helps. Any ideas?

Thanks in advance.

Simmi

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Simmi Jhammat 25 on at

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Missed adding link of MS doc. Here it is.

docs.microsoft.com/.../exception-appears-server-side-sync

Doesn't help.

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Hi Simmi,

Could you share screenshots about the mailbox and it's status?

The error indicates that the email will attempt to be synced again (up to 5 times if failures continue) before giving up. Its most likely there could be an interruption to the sync that requires another attempt.

You can check the owner of the mailbox if have a license or security role.

You can changed the owner of the queue and the mailbox with user having valid license and roles.

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