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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / User does not have sen...
Microsoft Dynamics CRM (Archived)

User does not have send-as privilege

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Posted on by sahara 645

I have a job that create emails and send them, one of my users has a problem when the job tries to send his mail, the nauk us bot been send and I get an error:

User does not have send-as privilege

The use has a privilige to send mail by crm, If I entered to the system with the user password I can send the mail (by clicking on send button) but when my JOB tries ti send it I get an error and the mail stayed in draft state.

What can I do in that case? what is the problem?

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  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Hi..

    User need to check "Allow other Microsoft Dynamics 365 users to sent email on your behalf" option from user's personal option.

    personal settings  -->Email tab-->"Allow other Microsoft Dynamics 365 users to send email on your behalf".

    Here is some more information

    https://www.mscrm-addons.com/Blog/PostId/10082/user-does-not-have-send-as-privilege-to-send-emails-with-documentscorepack

    https://community.dynamics.com/crm/f/117/t/216894

    Also check user has miscellaneous Privileges -"Send Email as Another User". 

    https://community.dynamics.com/crm/f/117/t/244105

    https://community.dynamics.com/crm/f/117/t/231245

    https://community.dynamics.com/crm/f/117/t/211574

    Hope this will help.. 

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    When Job (or Workflow) running in Admin user "A" credentials (or running in Admin user context), but the Email "From" activity party is another user "B", then verify this:

    User A: their Security role should have miscellaneous Privileges -"Send Email as Another User"

    User B: their personal settings should have checked "Allow other Microsoft Dynamics 365 users to sent email on your behalf" under Email tab

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