web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / User does not have sen...
Microsoft Dynamics CRM (Archived)

User does not have send-as privilege

(0) ShareShare
ReportReport
Posted on by sahara 645

I have a job that create emails and send them, one of my users has a problem when the job tries to send his mail, the nauk us bot been send and I get an error:

User does not have send-as privilege

The use has a privilige to send mail by crm, If I entered to the system with the user password I can send the mail (by clicking on send button) but when my JOB tries ti send it I get an error and the mail stayed in draft state.

What can I do in that case? what is the problem?

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Hi..

    User need to check "Allow other Microsoft Dynamics 365 users to sent email on your behalf" option from user's personal option.

    personal settings  -->Email tab-->"Allow other Microsoft Dynamics 365 users to send email on your behalf".

    Here is some more information

    https://www.mscrm-addons.com/Blog/PostId/10082/user-does-not-have-send-as-privilege-to-send-emails-with-documentscorepack

    https://community.dynamics.com/crm/f/117/t/216894

    Also check user has miscellaneous Privileges -"Send Email as Another User". 

    https://community.dynamics.com/crm/f/117/t/244105

    https://community.dynamics.com/crm/f/117/t/231245

    https://community.dynamics.com/crm/f/117/t/211574

    Hope this will help.. 

  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    When Job (or Workflow) running in Admin user "A" credentials (or running in Admin user context), but the Email "From" activity party is another user "B", then verify this:

    User A: their Security role should have miscellaneous Privileges -"Send Email as Another User"

    User B: their personal settings should have checked "Allow other Microsoft Dynamics 365 users to sent email on your behalf" under Email tab

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans