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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / User does not have sen...
Microsoft Dynamics CRM (Archived)

User does not have send-as privilege

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Posted on by sahara 645

I have a job that create emails and send them, one of my users has a problem when the job tries to send his mail, the nauk us bot been send and I get an error:

User does not have send-as privilege

The use has a privilige to send mail by crm, If I entered to the system with the user password I can send the mail (by clicking on send button) but when my JOB tries ti send it I get an error and the mail stayed in draft state.

What can I do in that case? what is the problem?

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at
    RE: User does not have send-as privilege

    When Job (or Workflow) running in Admin user "A" credentials (or running in Admin user context), but the Email "From" activity party is another user "B", then verify this:

    User A: their Security role should have miscellaneous Privileges -"Send Email as Another User"

    User B: their personal settings should have checked "Allow other Microsoft Dynamics 365 users to sent email on your behalf" under Email tab

  • Suggested answer
    Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at
    RE: User does not have send-as privilege

    Hi..

    User need to check "Allow other Microsoft Dynamics 365 users to sent email on your behalf" option from user's personal option.

    personal settings  -->Email tab-->"Allow other Microsoft Dynamics 365 users to send email on your behalf".

    Here is some more information

    https://www.mscrm-addons.com/Blog/PostId/10082/user-does-not-have-send-as-privilege-to-send-emails-with-documentscorepack

    https://community.dynamics.com/crm/f/117/t/216894

    Also check user has miscellaneous Privileges -"Send Email as Another User". 

    https://community.dynamics.com/crm/f/117/t/244105

    https://community.dynamics.com/crm/f/117/t/231245

    https://community.dynamics.com/crm/f/117/t/211574

    Hope this will help.. 

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