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Supply chain | Supply Chain Management, Commerce
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Unable to activate MPOS in VM version 10.0.13 downloaded from LCS

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Posted on by 2

With server URL: https://usnconeboxax1ret.cloud.onebox.dynamics.com/Commerce

In 10.0.13 VM, I can activate CloudPos but not able to activate MPOS as below errors: - 

Error when Activate MPOS: 

DA3001 - A connectivity error has occurred and your device can't connect to the server. This may be due to one or more of the following reasons. Contact your system administrator.

A connectivity error has occurred and your device can't connect to the server. This may be due to one or more of the following reasons. Contact your system administrator.
  • The server URL typed may have some issues, check for typo errors or if it matches the HTTP protocol of the server.
  • Server can't be reached because it is offline;
  • The Application pool has stopped. Restart the pool and try again;
  • The Server host name can't be resolved because the DNS can't be reached;
  • Server is actively refusing the connection because the port you are using is not allowed through the firewall;
  • The local system doesn't have network connectivity;
  • The local system firewall is blocking outgoing connections. Add a firewall exception for the application.
  • Server is not from the same origin of local system so the request is blocked by Cross-Origin Resource Sharing (CORS).
Application session ID
af8690ee-0e96-f7a4-b2b8-65c31e4236b9
After you have resolved the issue, press Retry.
Start over
Error in Applications and Services Logs > Microsoft > Dynamics > Commerce-ModernPos > Operation
The description for Event ID 40246 from source Microsoft-Dynamics-Commerce-ModernPos cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

usnconeboxax1ret.cloud.onebox.dynamics.com/healthcheck
af8690ee-0e96-f7a4-b2b8-65c31e4236b9
00000000-0000-0000-0000-000000000000
1605591382576
1

The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded
---------------------------
The description for Event ID 40110 from source Microsoft-Dynamics-Commerce-ModernPos cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

0
af8690ee-0e96-f7a4-b2b8-65c31e4236b9
00000000-0000-0000-0000-000000000000
1605591384621
1

The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded
---------------------------
The description for Event ID 40810 from source Microsoft-Dynamics-Commerce-ModernPos cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

af8690ee-0e96-f7a4-b2b8-65c31e4236b9
00000000-0000-0000-0000-000000000000
1605591386629
1

The publisher has been disabled and its resource is not available. This usually occurs when the publisher is in the process of being uninstalled or upgraded
  • pka Profile Picture
    pka 2 on at
    RE: Unable to activate MPOS in VM version 10.0.13 downloaded from LCS

    Hi Xusheng

    Thank for reply, actually I logged a ticket already but the support engineer couldn't help.   So, I researched it by myself.  :-)  

  • Xusheng Profile Picture
    Xusheng on at
    RE: Unable to activate MPOS in VM version 10.0.13 downloaded from LCS

    Thanks for your update.

    Just suggest, if you get the similar issue next, please log a service request to Microsoft Retail support team, then the support engineer will help you mitigate this issue ASAP.

    Have a nice day. :)

  • pka Profile Picture
    pka 2 on at
    RE: Unable to activate MPOS in VM version 10.0.13 downloaded from LCS

    I found solution now.

    From platform update folder, go to RetailSDK\Scripts.  Then, run RetailTenantUpdateTool.ps1.   It will ask to sign-in POS user.   Later that the activation works.  

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