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Supply chain | Supply Chain Management, Commerce

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Pay a sales order invoice at POS

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Posted on by PeterKRB

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Hi Commerce community,

I've got a question related to the functionality offered at POS by D365 Commerce. Let's say that I've got the following business process:

1. A sales order is created and fulfilled at a call center / POS. The customer would like to pay later in cash.

2. On the SO, the payment method used is Customer account, i.e. there is no customer payment journal, only the SO invoice.

3. Later, the customer comes a store to pay. At POS, I need to be able to bring the sales order and record the payment that I receive.

Is such a process be supported in Commerce ?

Thank you

Peter

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Shafeeque P. 6,507 Super User 2025 Season 1 on at

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Pay a sales order invoice at POS

This process is supported in Commerce. When you create the order and fulfill the order in the POS/Call center you should select the payment method "Customer Account". Once the invoice is posted, You can use the "Sales Invoice" operation on the POS to list all open invoices. You can select one or more invoices from the list and pay them using any payment method available in the POS.

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