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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Floatrates exchange ra...
Small and medium business | Business Central, N...
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Floatrates exchange rate service

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Posted on by Tris15 232
Hi Everyone

I've been having some issues with the floatrates service not updating the exchange rates - we are receiving the following error:
 

The issue happened on the 6th of March, and then again on the 19th of April.

Thank You

Categories:
Dynamics 365 Business Central
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 28,272 Super User 2025 Season 1 on at
    Floatrates exchange rate service
    Perhaps there is a problem with the setup of your service?
     
    I wrote a blog post about setting up an exchange rate service using float rates, I would take a look and see if its the same - Automatically Update Currency Exchange Rates - Dynamics 365 Business Central Insights
     
     
  • Suggested answer
    T.yahya Profile Picture
    T.yahya 122 on at
    Floatrates exchange rate service
    Hi
     
    Verify the XML data's formatting by looking at its source. All other items ought to be surrounded by a single root element.

    If the XML data is coming from an external source, such as a web service, you may need to contact the provider to report the issue. They may be able to provide a corrected data feed or help you modify your configuration to handle the data correctly.

    If the issue persists, you might want to think about turning off the float rates service for a while and updating the exchange rates with a new approach. You may manually import a CSV file with the most recent currency rates, for instance.
     
     
    Hope this will help.
     
    Best regards,
    Touil Yahya
     

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