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Microsoft Dynamics CRM (Archived)

Bulk complete all cases

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Posted on by 90

Hi, my company is starting to use the CRM Online, and I have imported in block all the historical case studies, taken from Outlook. Each case has it's own closed Activity.
Now we need to bulk close (sign as completed) all Cases:
1) I can do it with a script? There are some code snippet?
2) With scripting it's possible to change last modified date of the case? It would be nice if the closure date of the case could coincide with the effective end of the underlying activity. I would like to avoid creating a custom field.

Thank you,
nachille

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I have the same question (0)
  • AFTAB HUSSAIN Profile Picture
    Microsoft Employee on at

    Hello Nicola,

    You can achieve this by a standard workflow.

    Refer the link for direction on how to create that workflow. You will also find and alternative method using Jscript.

    social.microsoft.com/.../bulk-complete-all-cases

    Thank You !

  • Suggested answer
    Hosk Profile Picture
    on at

    A workflow would be the easiest method and would involve no coding.

    You could create a simple on demand workflow and then run it against cases selected in a workflow.

    JavaScript only runs on form so you would need to view each contract.  You could do it with a plugin on change of status.  

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