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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Business rules criteri...
Microsoft Dynamics CRM (Archived)

Business rules criteria not visible

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Posted on by Community Member

I had previously built and activated 2 business rules on the Campaign Activity entity. When I went in to edit the rules today the rule criteria inside the rules are not displayed. The only thing visible on the form is the Description.

I have system Admin and Customizer rights and are able to view and edit business rules on all other entities.

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Are you sure it got saved properly ?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    I think there should be below possible reasons.

    - May be some other user with permission have edited your business rules and you may not aware.

    - you have created rules in other Custom Solutions and you are finding in another.

    I suggest to create those rules again as I dont think it is CRM site issue.

  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at

    Mande,

    When you said 'only Description', can you give the screenshot?

    Thanks.

  • Community Member Profile Picture
    Community Member on at

    Hi Aileen

    The sections where one can specify the criteria of the business rule is no longer visible on the form, so it is impossible to edit the rule. I can delete the rule and re-create it, but I would like to know what the cause could be?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Mande, seems like some CRM bug generated in some rare circumstances like Internet went off or disconnected during saving.  

  • Mithilesh Kumar Profile Picture
    Mithilesh Kumar 10,047 on at

    Hi Mande,

    Have you tried using other browsers as well. Try to check using Firefox Mozilla.

    The screen which you posted is weird. It does not even contain the skeleton of the Business Rule (If.... then... condition... action).

    Thanks

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