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Microsoft Planner integration with Dynamics 365 Customer Engagement

Posted on by Microsoft Employee

Hello Community,

Does anyone know if Microsoft Planner can be integrated with Dynamics 365 Customer Engagement out of the box? The use case here is we would like the Task activity created in Dynamics 365 to flow into Planner. Would this require some configuration effort such as setting up a Flow or Power Automate, or would this be possible with just some out of the box settings?

Any pointers would be appreciated.

Thank you!

  • rook Profile Picture
    rook 10 on at
    RE: Microsoft Planner integration with Dynamics 365 Customer Engagement

    It's showing 404 because Microsoft deprecated the flow integration effective May 2020

    docs.microsoft.com/.../important-changes-coming

  • ag_jsp Profile Picture
    ag_jsp 5 on at
    RE: Microsoft Planner integration with Dynamics 365 Customer Engagement

    hello,

    thank you for the info, but this link is dead, 404, is there another option to user this flow? or an info how to create the flow? thank you very much

  • Verified answer
    kokane Profile Picture
    kokane on at
    RE: Microsoft Planner integration with Dynamics 365 Customer Engagement

    As Asif said you can use Power Automate to integrate Dynamics entity, and I recommend use CDS connector to instead of Dynamics connector.

  • Verified answer
    Asif365 Profile Picture
    Asif365 1,431 on at
    RE: Microsoft Planner integration with Dynamics 365 Customer Engagement

    Whenever a new activity in created in Dynamics 365 for Customer Engagement a new task will be added to Planner. The task will be assigned to the owner of the Activity in Dynamics 365, You can start with the template

    us.flow.microsoft.com/.../

    pastedimage1588885926614v1.png

    You just need to define some triggers and action as you require.

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