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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / if the cashier return ...
Microsoft Dynamics RMS (Archived)

if the cashier return to the wrong account, how can I move to correct account?

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#00001 customer came and bought an item and next day customer wants to return the merchandise. And my cashier pick the wrong customer and return the item to wrong account and gave out the store credit, instead of recall the transaction.

so now wrong customer has $100 on her store credit. How can I move this along with the return history? I could just zero balance out the store credit but I need to move the return history. Can any one help me with this? I pretty sure I could use SQL but how?

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  • Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at
    Re: if the cashier return to the wrong account, how can I move to correct account?

    Have you tried Voiding the ticket?  I'm pretty sure that the credit is taken away as well.

    Then redo the return with the proper customer.

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