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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Business Portal web si...
Microsoft Dynamics GP (Archived)

Business Portal web site "Service Unavailable"

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Posted on by Mike2011 1,257

I8422.Error_2300_.jpg"Service Unavailable" 

Upon checking the Event Viewer. 

See below

I have check the error # 8007007e and 0000007e, but the error information brings more question than answer.

This happen after the uninstall of mcaffee anti virus and replace with Symantec.

Could the Uninstallation triggered this?

Please Advice

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  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    Re: Business Portal web site "Service Unavailable"

    Mike,

    I'd take a look at your SharePoint logs.  Hopefully they'll offer more clues.  This path should be close:  D:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\LOGS.

    Thanks

    Rob

  • Mike2011 Profile Picture
    Mike2011 1,257 on at
    Re: Business Portal web site "Service Unavailable"

    Hi Rob,

    The folder does not exist.

    see below.

     

    Installed applications

    Windows Serverâ„¢ 2003

    Microsoft Internet Information Services (IIS) 6.0

    Microsoft Windows SharePoint Services 2.0

     

    Please Advice,

    Mike

     

  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    Re: Business Portal web site "Service Unavailable"

    Mike,

    It's been awhile since I've looked at that version of SharePoint.  I did a search online and found the following information.  Hopefully it's helpful.

    support.microsoft.com/.../827926

    Drive:\Windows\System32\LogFiles\STS

    Thanks

    Rob

  • Mike2011 Profile Picture
    Mike2011 1,257 on at
    Re: Business Portal web site "Service Unavailable"

    Hi Rob,

    In the log files what particular error messge should i be looking for?

    Thanks,

    Mike

  • Rob Bernhardt Profile Picture
    Rob Bernhardt on at
    Re: Business Portal web site "Service Unavailable"

    Mike,

    I'd try the following.

    1.  Try logging into Business Portal.  (Note the time when doing this.)

    2.  Go to your log files and look for errors around the same time as the action above.

    3.  Research what can be done to resolve those errors.

    Thanks

    Rob

  • Mike2011 Profile Picture
    Mike2011 1,257 on at
    Re: Business Portal web site "Service Unavailable"

    Hi Rob,

    Finally I was able to determine the cause of Service Unavailable it was McAfee Host Intrusion Prevention. Thanks for all the advice.

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