Issue with Server Side Synchronization in CRM 2013

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Posted on by Mohammed Fakhri

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Two inbound emails from same sender is received at same time in Outlook Functional Mailbox. But only one of the Email gets created in CRM while the other is ignored.

I am saying ignored because there is no error in windows event log. Any suggestions are welcome.

The two emails have slightly different subject and description and number of attachments.

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Mohammed Fakhri 402 on at

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RE: Issue with Server Side Synchronization in CRM 2013

Can any one help with where to look for in order to investigate upon this email whereabouts?
Mohammed Fakhri 402 on at

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RE: Server Side Synchronization in CRM 2013 : Two inbound emails from same sender is received at same time in Outlook Functional Mailbox. But only one of the Email gets created in CRM while the other is ignored.

There are no duplicate detection rule set on case entity.