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Account Name has ampersand symbol and duplicate detection rule combination unable to save account record

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Posted on by 5

Hi,

Account Name has ampersand symbol and there is a duplicate detection rule on account name if it have same fix six characters it should pop up with duplicate detection screen. There is no Javascript on Form save.

When I am trying to update the record the page is freezing giving unresponsive message as shown below.

pastedimage1587746107548v1.png

Please let me know if anyone has any idea regarding this issue.

Thanks

Praveen Kasineni

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  • Verified answer
    RE: Account Name has ampersand symbol and duplicate detection rule combination unable to save account record

    Hello Praveen,

    I would like to inform you that this is a known issue and fix will be deployed in upcoming weeks.

    Let me know if you have any questions.

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,305 Super User on at
    RE: Account Name has ampersand symbol and duplicate detection rule combination unable to save account record

    Praveen,

    That looks like a bug for me. You should get in touch with Microsoft and open a ticket to resolve your issue.

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