Outlook Integration with Business Central

(1) Share

Report

Posted on by DL-16051451-0

We have set up a link between Outlook and Business Central,

The idea is that if you receive an email from someone, you can retrieve data from Business Central via the contact insights button in the ribbon.

It worked for me and my colleague for a while. Unfortunately it no longer works and we get the error message below, see right part of the screen.

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (6)

Answers (0)

Sort by

Suggested answer

Valentin Castravet 32,685 Super User 2026 Season 1 on at

Like (1)

Report
Copy link

Link copied!
Have you tried uninstalling and reinstalling the add-in? Maybe the following can help:

Potential Errors with Business Central Outlook Add-in (hcltech.com)

Solved: Contact Insights in Outlook client cannot connect to BC in-cloud PROD environment after new PROD database has been installed (dynamics.com)

Was this reply helpful? Yes No
Suggested answer

Jun Wang 8,216 Moderator on at

Like (0)

Report
Copy link

Link copied!

you could try to re-run the assisted setup process to link BC and outlook.

Jun Wang

Was this reply helpful? Yes No
DL-16051451-0 7 on at

Like (0)

Report
Copy link

Link copied!

First of all, thank you for the responses. We have uninstalled the add-in and reinstalled it, but nothing has changed.
Unfortunately. What could it be?"

Was this reply helpful? Yes No
Jun Wang 8,216 Moderator on at

Like (0)

Report
Copy link

Link copied!

check with your IT if user is allowed to deploy apps on their own.

Was this reply helpful? Yes No
Suggested answer

Azqar 52 on at

Like (0)

Report
Copy link

Link copied!

If BC has updated during that time please re-integrate Outlook

Was this reply helpful? Yes No
Valentin Castravet 32,685 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Did you try the solutions in the two links I posted?

Was this reply helpful? Yes No