Microsoft Dynamics CRM (Archived)

User is getting an error on daily basis,when the case gets created automatically in CRM 2011

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Posted on by Charan Teja Achari

Hi Team,

Regarding when case is created automatically in CRM and user is getting like below error on daily basis

Error:

An error has occurred
Try this action again. If the problem continues, check the Microsoft Dynamics CRM Community for solution or contact your organisation’s Microsoft Dynamics CRM Administrator. Finally you can contact Microsoft Support.

We are helpless to resolve this issue.

Could you help to resolve on the same.

Many Thanks.

Regards,

Charan

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Answers (1)

Charan Teja Achari 49 on at

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RE: User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Thanks for your suggestion:)
Charan Teja Achari 49 on at

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RE: User is getting an error on daily basis,when the case gets created automatically in CRM 2011

We will try for the above mentioned your points and will update at the earliest
Charan Teja Achari 49 on at

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RE: User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Apologies for the delaying response.

They are unable to send the Error Download Log File and we have asked for several times to the user regarding the same.

Regards,

Charan
Pramod M 1,445 on at

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RE: #Urgency#User is getting an error on daily basis,when the case gets created automatically in CRM 2011

If some of the system required fields like currency is not set this can occur. This may not be required through SDK.
Verified answer

Arun Vinoth 11,615 Moderator on at

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RE: #Urgency#User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Press F12 for browser developer toolbar, check console for any errors when the repro steps are followed. This could be because of some script errors/issues.

Add debugger/breakpoints to the script file for further debugging.

To upload images, use rich formatting while replying in forum - you will find image icon next to hyperlink chain icon for uploading.
Charan Teja Achari 49 on at

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RE: #Urgency#User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Thanks for reply Ravi:)

Download log file it is showing as disabled mode and even user can't able to download the download error log file.

Please help me on this issue and also,let me know where i need to attach the screenshot regarding the same in this forum.

Regards,

Charan
Suggested answer

Mahendar Pal 45,095 on at

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RE: #Urgency#User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Hi,

You can enable tracing CRM server and check for log files you should get some pointer there, you can also check event viewer if there is anything logged for the same

mscrmtools.blogspot.com/.../new-tool-trace-reader-for-microsoft.html
RaviKashyap 55,410 Moderator on at

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RE: #Urgency#User is getting an error on daily basis,when the case gets created automatically in CRM 2011

Do you get any log file to download. Can you share a screenshot?