Dynamics Community Forum Thread Details

Time is one hour out

Hi,

When all users of our Dynamics 365 system add, create or modify any record in our Dynamics CRM online, the time stamp is one hour before real time. I have checked each user, and their personal time is correct on their computers, and when we look at their user settings, they are all correctly timed. Its as if the system is an hour out?

I have also visited advanced settings > system settings > general but there is no option to change the time there either it seems.

I appreciate any help.

Thanks,

Matthu

Hi,

During our team's testing, we found that if we set the "Time zone adjustment" attribute of the timestamp to "user local", then change the time zone of the Dynamics 365 user, and then create a record through the form.The time stored in Dataverse will be based on your device time. So please check that the Dynamics 365 user's time zone setting is the same as the time zone set on your work device at work.

If you are sure that the work device time zone settings match your dynamics 365 time zone settings, then this may be an issue within the dynamics 365 product. You can use the link below to seek help from Microsoft.
https://admin.powerplatform.microsoft.com/support

I hope my answer is helpful to you! If you have any other questions, please feel free to contact me.

Best Regards,
Rudy Zhang

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