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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / D365 Price Adjustment
Microsoft Dynamics 365 | Integration, Dataverse...
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D365 Price Adjustment

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Posted on by Gecko7840 5

How would I easily do a price adjustment for a sales order after invoicing? Example invoiced customer for PRODUCTA for $100.00, and now want to give the customer a $20.00 credit.  Product has a serial number so I would want to be able to track that the serial number has had an adjustment.   Is there a simple way to create a credit note without returning the item and invoicing again at the new (adjusted) price?  Thanks. 

  • MATTGUO Profile Picture
    MATTGUO 22,317 Moderator on at
    RE: D365 Price Adjustment

    Hi,

    Are you using D365 F&O?

    If so, you can adjust the sales price by adding a negative quantity of sales category to the original sales order, but this way can not change the item sales price only the customer balance.

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