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Small and medium business | Business Central, N...
Answered

Merging with 2 contacts or 2 customers gets error

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Posted on by 5

Hello,

We upgraded our Business Central from BC14 to BC19 and now I can't merge my contacts or customers.

When I tried to merge 2 contacts or 2 customers together I'm facing an error.

Error message:

The type NavOption is unknown.
Page Edit - Merge Duplicate - Customer has to close.
Internal session id: 
68307f19-2878-42ba-a7d2-a12e84f471c6
Application Insights session id: 
0615baa1-26b3-4323-9550-70044f9e7c12
Client activity id: 
28cdcea6-3f25-cd46-b4d6-b4353581eaff
Timestamp: 
2022-11-15T11:27:06.6557353Z
AL call stack: 
"Merge Duplicates Line Buffer"(Table 65).CountRecords line 12 - Base Application by Microsoft
"Merge Duplicates Line Buffer"(Table 65).AddTableData line 10 - Base Application by Microsoft
"Merge Duplicates Buffer"(Table 64).CollectRelatedTables line 6 - Base Application by Microsoft
"Merge Duplicates Buffer"(Table 64).CollectData line 5 - Base Application by Microsoft
"Merge Duplicates Buffer"(Table 64)."Duplicate - OnValidate"(Trigger) line 5 - Base Application by Microsoft
Do you have any idea why it's not working anymore?
Thanks for your help and your time
  • Verified answer
    Kristoffer Ruyeras Profile Picture
    35 on at

    When you upgraded, how did you upgrade? Onprem? I would check with your partner as it seems there’s a missing component when they upgraded you.

  • ThibaultJ Profile Picture
    5 on at

    Hello!

    Thank for you help!

    We discover that the problem came from our side =/

    Sorry to bother you.

    Have a nice week-end

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