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Error code: 0x80040299

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Posted on by AngusBrown76

As of this week all of my sales team are unable to make any changes to any of their leads, accounts or opportunities

they are receiving the below error message

Error code: 0x80040299

this was not a problem last week and nothing has been changed regarding their permissions etc

in the admin centre all of their permissions are still active and on

can any assist as I am unaware of how to get their access going again

thanks

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a33ik 84,331 Most Valuable Professional on at

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Hello,

According to the log, your users do not have a read privilege to the "System Job" entity. Try to change this in your users' roles and try it again.

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AngusBrown76 5 on at

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Thanks Andrew,

Nothing has been changed with their roles or permissions so I am not sure why they were able to do it all last week and cant do anything this week.

I have checked their permissions and licences and they have everything they had previously.

I cant find where the "System Job" entity would be

can you advise on where to find it

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SBeal 50 on at

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I had the same issue.

The users involved have their permissions inherited only from their Teams, whereas a user who has Team and user specific privileges does not get the same issue. (user specific privileges do NOT give access to System jobs [logical = asyncoperation])

By switching the Team inherited permissions to Direct User (previously was Team privileges only)

It now works as it was last week.

I don't remember if this team was set up as Team privileges only previously or not, nor what the implications of using Direct User vs Team privileges is.

FYI System Job is under Customization in the security role editor.

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AngusBrown76 5 on at

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thank you - where exactly can you change your "Team Inherited Permissions"

I am on the admin system now and cant seem to find that option

Thanks

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SBeal 50 on at

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Open the relevant security role

Then the dropdown shown here "Member's privilege inheritance"

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