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Error code: 0x80040299

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Posted on by 5

As of this week all of my sales team are unable to make any changes to any of their leads, accounts or opportunities

they are receiving the below error message

Error code: 0x80040299

this was not a problem last week and nothing has been changed regarding their permissions etc 

pastedimage1679653345904v1.png

in the admin centre all of their permissions are still active and on

can any assist as I am unaware of how to get their access going again 

thanks 

  • Suggested answer
    SBeal Profile Picture
    SBeal 50 on at
    RE: Error code: 0x80040299

    Open the relevant security role

    Then the dropdown shown here "Member's privilege inheritance"

    pastedimage1679927498491v1.png

  • AngusBrown76 Profile Picture
    AngusBrown76 5 on at
    RE: Error code: 0x80040299

    thank you - where exactly can you change your "Team Inherited Permissions"

    I am on the admin system now and cant seem to find that option

    Thanks

  • Suggested answer
    SBeal Profile Picture
    SBeal 50 on at
    RE: Error code: 0x80040299

    I had the same issue.

    The users involved have their permissions inherited only from their Teams, whereas a user who has Team and user specific privileges does not get the same issue. (user specific privileges do NOT give access to System jobs [logical = asyncoperation]) 

    By switching the Team inherited permissions to Direct User (previously was Team privileges only)

    pastedimage1679920293687v1.png_2D00_640x480.png

    It now works as it was last week.

    I don't remember if this team was set up as Team privileges only previously or not, nor what the implications of using Direct User vs Team privileges is.

    FYI System Job is under Customization in the security role editor.

  • AngusBrown76 Profile Picture
    AngusBrown76 5 on at
    RE: Error code: 0x80040299

    Thanks Andrew,

    Nothing has been changed with their roles or permissions so I am not sure why they were able to do it all last week and cant do anything this week.

    I have checked their permissions and licences  and they have everything they had previously.

    I cant find where the "System Job" entity would be

    can you advise on where to find it

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Error code: 0x80040299

    Hello,

    According to the log, your users do not have a read privilege to the "System Job" entity. Try to change this in your users' roles and try it again.

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