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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM 2013 Opportunity -...
Microsoft Dynamics CRM (Archived)

CRM 2013 Opportunity - Strange behavior when adding products

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Posted on by Jas 180

Hi!

I have a fresh install of Dynamics CRM 2013 and have been trying to create a sales opportunity.

However, when I try to add products to the list then I have the following Problem:

Lets say I want to make a sales opportunity for a 350 m² house:

I enter the product, and say that one unit is 1 m² and costs 1800 euros. So I enter a unit Price of 1800, and 350 Units.

when I finish, then the correct amount is calculated. But once I Close the opportunity, and reopen it, or tell CRM to recalculate the opportunity then it changes the Units from 1 to 10000000000, and the unit Price from 1800 to 18000000 without me doing anything.

Even if I use a pricelist I have the same Problem.

Does anyone have a tip as to where I could Change a Setting to stop CRM from creating this error?

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I have the same question (0)
  • Anjali Raj Profile Picture
    Anjali Raj Microsoft Employee on at

    Check the Pricing decimal precession setting's in system settings and decimal precession setting's for your currencies.

  • Jas Profile Picture
    Jas 180 on at

    I went into the System Settings and checked the currency configurations. The decimal precession Setting is set at "2" which is correct.

    I even went into the Form properties and changed the Settings there, that however didn't solve the Problem either.

  • Jas Profile Picture
    Jas 180 on at

    So, I have created a screenshot to Show my Problem. Maybe this could help in solving it.

    http://img20.imageshack.us/img20/4030/71gh.jpg
  • Wilco Profile Picture
    Wilco on at

    Hi JAS,

    I have the exact same problem as you describe with a new CRM 2013 on-premise installation for a new customer of us.

    It looks to me that it is some kind of display problem in that form, and there probably is also a related javascript validation problem (saying quantity is out of valid range).

    If you open the related opportunity products from the top menu, the quantity and prices show normal display behavior. It is just this grid view on the opportunity form that shows bad behavior, I think.

    I hope Microsoft comes up with a solution or bugfix quickly...

    Regards,

    Wilco

  • Jas Profile Picture
    Jas 180 on at

    I have been abusing Google for the last couple of weeks on the subject, and a couple of days ago I found an article where someone here in Germany claimed to be having the same Problem. According to him this is a bug in Dynamics, and Microsoft is aware of the problem.

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