Print Preview not showing the whole record

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Posted on by Audrey Blair

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I have a task with a few tabs that are visible based on the selection from another field, e.g. if 'type of trip' = 'conference', show conference tab. When a user clicks print preview (Settings gear > Print Preview), only the tabs and fields that are set to visible by default are showing. Any ideas on this?

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Mahadeo Matre 17,021 on at

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Ablair,

I think this is issue with CRM 2013, and Microsoft resolved some of the print issues in rollup 3.

Here are details about rollup 3

support.microsoft.com/.../en-us

blogs.msdn.com/.../podcast-and-overview-microsoft-dynamics-crm-2013-update-rollup-3.aspx

and also check

blog.customereffective.com/.../printing-in-crm-2011.html

petecrm2011.wordpress.com/.../preview-entity-data-in-an-iframe-crm-2011

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Audrey Blair 335 on at

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Thanks for the reply. I've applied the latest updates for 2013, SP1 RU2, build number 6.1.2.0112, the issue still remains. I didn't see anything in the details outlining this particular issue. This is what's happening:

Here are the sections on the form ...

When I click 'Print Preview', I lose a section...

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Community Member on at

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Hello, did this ever get resolved? I am having the same problem. My section 2 is not printing and this section is the business address which is important.

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Sorry for the late reply, in case this reply would help others.

The sections on the form are natively set to visible only shows on print preview option. Client script doesn't run within print preview, so you can't conditionally hide or visible sections. An alternative is to create a Report or Document Template, then print it

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