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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Print Preview not show...
Microsoft Dynamics CRM (Archived)

Print Preview not showing the whole record

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Posted on by Audrey Blair 335

I have a task with a few tabs that are visible based on the selection from another field, e.g. if 'type of trip' = 'conference', show conference tab. When a user clicks print preview (Settings gear > Print Preview), only the tabs and fields that are set to visible by default are showing. Any ideas on this?

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  • Mahadeo Matre Profile Picture
    Mahadeo Matre 17,021 on at

    Ablair,

    I think this is issue with CRM 2013, and Microsoft resolved some of the print issues in rollup 3.

    Here are details about rollup 3

    support.microsoft.com/.../en-us

    blogs.msdn.com/.../podcast-and-overview-microsoft-dynamics-crm-2013-update-rollup-3.aspx

    and also check

    blog.customereffective.com/.../printing-in-crm-2011.html

    petecrm2011.wordpress.com/.../preview-entity-data-in-an-iframe-crm-2011

  • Audrey Blair Profile Picture
    Audrey Blair 335 on at

    Thanks for the reply. I've applied the latest updates for 2013, SP1 RU2, build number 6.1.2.0112, the issue still remains. I didn't see anything in the details outlining this particular issue. This is what's happening:

    Here are the sections on the form ...

    activityform_5F00_print.png

    When I click 'Print Preview', I lose a section...

  • Community Member Profile Picture
    Community Member on at

    Hello, did this ever get resolved? I am having the same problem. My section 2 is not printing and this section is the business address which is important.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Sorry for the late reply, in case this reply would help others.

    The sections on the form are natively set to visible only shows on print preview option. Client script doesn't run within print preview, so you can't conditionally hide or visible sections. An alternative is to create a Report or Document Template, then print it

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