Dynamics CRM 2016 vs Dynamics 365

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Dear all,

We are actually MS Dynamics CRM 2016 users. As CRM is now a part of Dynamics 365, is there anything critical (upgrades, features,....) to be considered from Admin point of view?

Thanks in advance

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M I Mostafa 4,257 on at

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Hi Enrique,

Dynamics 365 is the new name for Dynamics CRM 2016. There are always administration considerations before upgrading to the next version. Have a look at this guide as part of your planning for the upgrade:

technet.microsoft.com/.../jj191603.aspx

Hope this helps! Please mark as verified answer if you found this response helpful.

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Nithya Gopinath 17,078 on at

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Hi Enrique,

Microsoft introduced a new product based on MS Dynamics CRM and named it MS Dynamics 365.

New product consists of 7 components and has extended functionality comparing to any other/previous CRM systems.

Green highlighted 3 classic components – Sales, Service and Marketing.

Orange – Operations, this component was formerly MS Dynamics AX.

Blue – 3 new components with additional functionality: Field Service (managing worker activity, scheduling and dispatching work), Project Service Automation (project management and business process automation) and Customer Insights (business intelligence)

For more reference, refer the community thread below.

https://community.dynamics.com/crm/f/117/t/220117

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