How to extend CRM Service to the customer for self service?

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Posted on by Dean Headley Microsoft Employee

A successfully closed lead in my example becomes a customer. There are a lot of valuable things we can do with an internal Help Desk and CRM Service as is but where we’d really score is1. Allowing customers to create their own case/service incident2. Allowing customers to access a KnowledgeBase3. Allowing customers to check on any ticket they created. How is this accomplished?

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