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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / How can i remove CRM:0...
Microsoft Dynamics CRM (Archived)

How can i remove CRM:0000xxxx tag from my subject line of emails

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Posted on by Community Member

I am using the tracking feature in microsoft dynamics crm and in the subject of my email the CRM tracking number is always displayed...ie My Awesome Email Subject CRM:00000001 . Is there any way I can remove the crm tracking number from the email subject line?

 

Sincerelly,

Sean Burke

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  • Verified answer
    EGB Group Inc Profile Picture
    EGB Group Inc 395 on at

    Settings->Administration->System Settings->Email->Uncheck Use tracking token.

  • Community Member Profile Picture
    Community Member on at

    Thanks! Worked great. Do you know how the emails are tracked now that this option is turned off? Is it by subject line? Ie....if someone changes the subject and sends the email back will it still be tracked somehow?

  • EGB Group Inc Profile Picture
    EGB Group Inc 395 on at

    Yes, it is by the subject text. The emails will still continue to be tracked, which is based on the Smart Matching regular expression. The default/out of the box expression works great, and there is generally no reason to modify it.

  • Community Member Profile Picture
    Community Member on at

    Just ran some tests and you are right....works great even when changing the subject line. Thanks again.

  • Community Member Profile Picture
    Community Member on at

    Hi Team, I have the same problem as Sean above, but I do not have "Administration" under Settings in my view, only "Options", "Print Preview", "Apps for Dynamics 365", "See welcome Screen", "About" and "Opt out of Learning Path". Are there any suggestions for this? Thanks!

  • Suggested answer
    Lema Salamov Profile Picture
    Lema Salamov 440 on at

    Hi V-Johcra,

    You are trying to change system setting from user settings. Not possible:)

    You have to go to Area "Setting" and then to System Settings or Email Configuration Settings:

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