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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Activities have change...
Microsoft Dynamics CRM (Archived)

Activities have changed to tasks and advice on how to reverse??

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Posted on by Community Member

Hi All, new to forum as a cry for help! It seems that a recent update (or something) has changed a colleagues 5 years of building activities into tasks in outlook and removed them from CRM completely. On Friday we literally was watching them disappear in front of our eyes..

It seems that as he logged in on Friday as Outlook was booting up they were disappearing from CRM (online).

Now we have a list of TASKS in outlook - with no ability to trak etc in CRM and no "regarding to" in the tasks - so we donlt know what tasks relate to who?

I need help as we are not sure where to turn!

Any help would be appreciated!

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I have the same question (0)
  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    I don't know hoe you will get the regarding back but you do have an option to restore the backup from CRM Online.

  • Community Member Profile Picture
    Community Member on at

    Thanks Ravi, the backup was done after we realised that the activities had disappeared into tasks - so no back available!!?

  • RaviKashyap Profile Picture
    RaviKashyap 55,410 Moderator on at

    Crm online stores backup of last 3 days...is this issue older then that?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi,

    there always are 3 days backup in the CRM administration center. If it is older than that you should open a MS support ticket. I think they keep the backup until 90 days.

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