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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Install issues with Sa...
Microsoft Dynamics GP (Archived)

Install issues with SafePay and GP2010

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Posted on by Tom Keller

Our client had SafePay installed at some point when they were on version 9.0.

They are now on 2010R2 and would like to have this feature re-installed. I attempted to install, but when running Utilities, I get the message:

 Error:  Product 1235 does not support upgrading from version 9.0.258.

I see references to this product in DB_Upgrade and DU000020 reflecting 9.0 build 258. There is no reference to this product in the DU000030 table.

I would like to run a script similar to the one below to remove the product. Is there anything else I am missing?

Delete DYNAMICS..DB_Upgrade where PRODID = 1235 and db_name = 'xxxx'

Delete DYNAMICS..DU000020 where PRODID = 1235 and companyID = 'xxxx'

Thanks!

 

Tom

 

 

 

*This post is locked for comments

  • Tom Keller Profile Picture
    Tom Keller on at
    Re: Install issues with SafePay and GP2010

    Thanks Dan and Jonathan.

  • Jonathan Fear Profile Picture
    Jonathan Fear on at
    Re: Install issues with SafePay and GP2010

    These scripts will fix our issue:

    Delete DYNAMICS..DB_Upgrade where PRODID = 1235 and db_name = 'xxxx'

    Delete DYNAMICS..DU000020 where PRODID = 1235 and companyID = xx

    Delete DYNAMICS..DU000030 where PRODID = 1235 and companyID = xx

    You can find the Companyid by running the following script:

    select CMPANYID,CMPNYNAM,INTERID from Dynamics..SY01500

    Last you need to run the following drop scripts against each company you need to reinstall the module for:

    Drop Table ME123515

    Drop Table ME234602

  • Dan Liebl Profile Picture
    Dan Liebl 7,320 on at
    Re: Install issues with SafePay and GP2010

    You may  want to drop all the Safe Pay tables first.   They may be dropped during the install process if any exist, but I would think dropping them prior, then clearing Dynamics db tables would help to make things go smoother.   I would have backups of all databases prior just in case.

    Dan Liebl, CMA CPIM | Senior Consultant | OTT,Inc | DLiebl@OTT-inc.com  

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