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Microsoft Dynamics CRM (Archived)

SSRS Report Not Displaying in CRM

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ReportReport
Posted on by 45

I've created about a dozen custom SSRS reports and uploaded them into CRM 2013 with no problem. However, they were all fairly simple reports. I just uploaded a large dashboard report with six charts and several small tables that runs fine in BIDS, and it's bombing out in the CRM app. I increased the timeouts on the queries in the .rdl to a ridiculous 20 minutes to make sure it wasn't simply timing out.

I then tested it out on the SSRS report server itself, instead of within CRM. It generates without throwing an error out there, but doesn't display anything. Yet I can export a PDF and in the PDF everything looks perfect (despite not having actually displayed anything in the report manager after the report successfully runs).

In CRM I get the generic rsProcessingAborted. This is the detail from the execution log:

 

<AdditionalInfo>
  <ProcessingEngine>2</ProcessingEngine>
  <ScalabilityTime>
    <Processing>0</Processing>
  </ScalabilityTime>
  <EstimatedMemoryUsageKB>
    <Processing>0</Processing>
  </EstimatedMemoryUsageKB>
  <DataExtension>
    <MSCRM>6</MSCRM>
  </DataExtension>
  <Connections>
    <Connection>
      <ConnectionOpenTime>35</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>LeadBase</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>562</TotalTimeDataRetrieval>
          <ExecuteReaderTime>302</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>48</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>AppointmentBase</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>532</TotalTimeDataRetrieval>
          <ExecuteReaderTime>272</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>84</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>ApptsPacing</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>360</TotalTimeDataRetrieval>
          <ExecuteReaderTime>103</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>53</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>ApprovedSales</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>516</TotalTimeDataRetrieval>
          <ExecuteReaderTime>256</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>52</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>RegCardBase</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>454</TotalTimeDataRetrieval>
          <ExecuteReaderTime>273</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>0</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>ApprovedSalesBase</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>0</TotalTimeDataRetrieval>
          <ExecuteReaderTime>0</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
    <Connection>
      <ConnectionOpenTime>239</ConnectionOpenTime>
      <DataSets>
        <DataSet>
          <Name>LeadPacing</Name>
          <RowsRead>0</RowsRead>
          <TotalTimeDataRetrieval>380</TotalTimeDataRetrieval>
          <ExecuteReaderTime>121</ExecuteReaderTime>
        </DataSet>
      </DataSets>
    </Connection>
  </Connections>
</AdditionalInfo>


 

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I have the same question (0)
  • Suggested answer
    heliotropicbunny Profile Picture
    45 on at

    After some digging around and additional testing, this appears to be a Chrome browser issue and unfortunately that's the browser my company insists on using. Just ran the report via IE and it worked perfectly. Chrome just cannot render the HTML correctly on very complicated reports it seems, as all my basic reports worked fine in Chrome. Found this thread on potential fixes in the .js files on the report server. Not sure how that is going to play with the reports in CRM:

    stackoverflow.com/.../ssrs-2008-r2-ssrs-2012-reports-are-blank-in-safari-and-chrome

  • Suggested answer
    Nina P. Profile Picture
    2,195 on at

    Hi,

    Thank you for using Microsoft Dynamics CRM Communities. I have reviewed your post and would like to comment on it going forward.

    I am sorry to hear about the issue you run into. I can confirm that the behavior you are experiencing is due to a design mistake which will be addressed with future releases. In the meantime, I would suggest you to try to following resolution which was also discussed in the blog article you referred to.

    1. make a backup from the ReportingServices.js file on the SQL Server

    2. add a pageLoad function with the code below to the end of the ReportingServices.js file on the SQL Server.

    - For SQL 2012 machines, add the following code to Program Files\Microsoft SQL Server\MSRS11.MSSQLSERVER\Reporting Services\ReportManager\js\ReportingServices.js:

    function pageLoad()

    {

    var element = document.getElementById("ctl32_ctl09");

    if (element)

    {

    element.style.overflow = "visible";

    }

    }

    - For SQL2008 R2 machines add the following code to Program Files\Microsoft SQL Server\MSRS10_50.MSSQLSERVER\Reporting Services\ReportManager\js\ ReportingServices.js:

    function pageLoad()

    {

    var element = document.getElementById("ctl31_ctl09");

    if (element)

    {

    element.style.overflow = "visible";

    }

    }

    3. restart SSRS service

    4. test the behavior

    5. revert to the original file backed up in step 1. If this does not resolve the issue.

    Please let us know if this helps. Thank you in advance.

    Nina Peneva

    Support Engineer

    Microsoft Dynamics CRM

  • Deepak gaur Profile Picture
    242 on at

    Hi ,

    I think you can help me out regarding Ssrs reports

    I am very new in the crm and i cant find how to import custom Ssrs report in crm

    I've created a report using fetch XML in visual studio but now what should i do to exports this custom report to my crm.

    I am using crm online 2015 update 1

    Thanks in advance

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