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Microsoft Dynamics Commerce Trial Environment: power platform issue

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Posted on by TY-30052040-0

Hi, I have created the tenant on the CDX platform so that I get access to theMicrosoft Dynamics Commerce trial. After that, with the tenant's credentials, I navigated to the Microsoft 365 admin center (https://admin.microsoft.com/), added my card, and subscribed for the Microsoft Dynamics Commerce trial. After that, I assigned the license to my admin tenant. Then I navigated to the admin Power Platform for creating an environment and was faced with an issue: after selecting Enable Dynamics 365 Apps, the option Commerce (Preview) is missing in the list.

I need to know why the commerce option is missing.

How to get access to the trial version?

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Power Platform integration

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Jonas "Jones" Melgaard 4,894 Super User 2025 Season 2 on at

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Microsoft Dynamics Commerce Trial Environment: power platform issue

Hi @TY-30052040-0,

Normally it takes some time before the trial appears.

Can you pick the trial now?

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TY-30052040-0 8 on at

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Microsoft Dynamics Commerce Trial Environment: power platform issue

Hi, Jonas. Thanks for your prompt response. Unfortunately, it is not appeared.
My trial starts on 5/19/2025.

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DAnny3211 11,376 on at

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Microsoft Dynamics Commerce Trial Environment: power platform issue

Hi,

The issue you're encountering—missing the Commerce (Preview) option when enabling Dynamics 365 apps in the Power Platform admin center—is likely due to one of the following reasons:

Possible Causes and Solutions

Commerce Trial Availability:

The Commerce (Preview) app may not be available in all regions or tenants by default.

It’s often restricted to specific CDX configurations or internal Microsoft access.

CDX Tenant Configuration:

Ensure your CDX tenant was created using the correct Commerce scenario template.

If the tenant was created with a generic or non-Commerce template, the app may not be provisioned.

License Assignment Timing:

After assigning the license, it may take some time for the Commerce app to appear.

Try refreshing the admin portal or waiting up to 24 hours.

Missing Dependencies:

Commerce requires certain Dataverse and Retail modules to be provisioned.

Check if those are available and enabled in your environment.

Contact CDX Support:

If the issue persists, reach out to the CDX support team or your Microsoft partner contact.

They can verify whether your tenant is eligible and correctly configured for Commerce trials.

Please verify if this helps clarify the issue and guide your next steps.

Thanks and best regards,

Daniele

Note: This response was prepared with support from Copilot to ensure clarity and completeness.

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Jonas "Jones" Melgaard 4,894 Super User 2025 Season 2 on at

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Microsoft Dynamics Commerce Trial Environment: power platform issue

I don't know if you are able to reupload the images? It looks to have been lost somehow.

It's still odd, as I have made commerce trials before, however in my own tenants. I do wonder if it helps creating a new tenant?

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