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Unable to see the knowledge base

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Posted on by 160

Hi, I have an user with administrator rol that is unable to see the knowledge base. The user has all permissions in Service Module and i have a user with the same security role that is able to see the knowledge base.

Any suggestion would be greatly appreciated

Thanks,

Carol

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  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to see the knowledge base

    Perfect!

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at
    RE: Unable to see the knowledge base

    Thanks friends!

    I will to delete and create the user again.

    thanks!!

    Carol

  • Enjay Profile Picture
    Enjay 670 on at
    RE: Unable to see the knowledge base

    Hello!

    Also try and see what type of user you have created, is it a read/write user or an administrative user? This option restricts user role if administrative user type is selected.

    Hope this helps!

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to see the knowledge base

    Hi Carol,

    try to update at the last update rollup.

    Let me know...

    Have a nice day,

    Marco

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at
    RE: Unable to see the knowledge base

    Hi Marco,

    SP 7 is the last service pack installed.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to see the knowledge base

    Good morning Carol,

    which update rollup is installed in the system?

    Thanks

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at
    RE: Unable to see the knowledge base

    The user has All permissions in service module. The user has a administrator rol because of i dont undertand that she doesnt  see the link of knowledge base

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Unable to see the knowledge base

    Good morning Carol,

    i don't forget your problem!

    Are you sure to have permission to read articles? The same problem occurs when the permission under Service tab is unchecked...

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at
    RE: Unable to see the knowledge base

    I can´t post a screen because of size.

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at
    RE: Unable to see the knowledge base

    Thanks Marco,  I don´t see the link "Knowledge Base" on the left. I need to see the link in the left and to see record list in the right area.

    I would try to post some screen,

    Thank you

    Carol

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