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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Unable to see the know...
Microsoft Dynamics CRM (Archived)

Unable to see the knowledge base

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Posted on by Carol Solorzano 160

Hi, I have an user with administrator rol that is unable to see the knowledge base. The user has all permissions in Service Module and i have a user with the same security role that is able to see the knowledge base.

Any suggestion would be greatly appreciated

Thanks,

Carol

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi Carol,

    it's unable to see the knowledge base from Outlook?

    Try from web client (http://servername:port/organization/main.aspx).

    Bye

    Marco

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at

    Thanks Marco,

    It´s unable to see the knowledge base from Outlook and from web client too.

    Any suggestion would be greatly appreciated

    Thanks,

    Carol

  • Community Member Profile Picture
    Community Member on at

    But you don't see the link on the left (in your Custom Area) or you don't see record list?

    Can you post some screen of the home page, thank you?

    Marco

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at

    Thanks Marco,  I don´t see the link "Knowledge Base" on the left. I need to see the link in the left and to see record list in the right area.

    I would try to post some screen,

    Thank you

    Carol

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at

    I can´t post a screen because of size.

  • Community Member Profile Picture
    Community Member on at

    Good morning Carol,

    i don't forget your problem!

    Are you sure to have permission to read articles? The same problem occurs when the permission under Service tab is unchecked...

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at

    The user has All permissions in service module. The user has a administrator rol because of i dont undertand that she doesnt  see the link of knowledge base

  • Community Member Profile Picture
    Community Member on at

    Good morning Carol,

    which update rollup is installed in the system?

    Thanks

  • Carol Solorzano Profile Picture
    Carol Solorzano 160 on at

    Hi Marco,

    SP 7 is the last service pack installed.

  • Community Member Profile Picture
    Community Member on at

    Hi Carol,

    try to update at the last update rollup.

    Let me know...

    Have a nice day,

    Marco

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