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Microsoft Dynamics 365 | Integration, Dataverse...
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Excecute flow, when phonecall was created or changed

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Posted on by 45

Hi!

I created a flow, that should execute, when something in the table phonecall was created or updated. But it doesn't run. But why? Nothing happens, when i create a phonecall in the timeline of a lead, nothing happens, when i open an already created phonecall, change it and save it, nothing happens, when i do the same and click "save and exit", nothing happens, when i mark the phonecall as done.

So could anybody please tell me, what i have to change or activate. I am clueless

Thank you!

  • Suggested answer
    buzzi Profile Picture
    buzzi 45 on at
    RE: Excecute flow, when phonecall was created or changed

    Thank you, this one fixed it. Thanks!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Excecute flow, when phonecall was created or changed

    Hi buzzi,

    Maybe you can refer the following link to check 'run as' option of the trigger:

    pastedimage1661911467240v1.png

    As the following engineer said:I was able to fix this issue after changing the trigger to run as Flow Owner which was set as Row Owner before.

    https://powerusers.microsoft.com/t5/Building-Flows/Power-Automate-Flow-not-triggering-inside-Dynamics-365-CE/td-p/1495619 

  • Suggested answer
    KK-365 Profile Picture
    KK-365 1,010 on at
    RE: Excecute flow, when phonecall was created or changed

    Please check the scope of the flow.

    Also, please check the filter condition.  (also check the connections)

  • a33ik Profile Picture
    a33ik 84,325 Most Valuable Professional on at
    RE: Excecute flow, when phonecall was created or changed

    Hello,

    Can you please provide a screenshot of your flow and to be more specific - the screenshot of the trigger?

  • buzzi Profile Picture
    buzzi 45 on at
    RE: Excecute flow, when phonecall was created or changed

    I am a bit closer now. A flow, that is NOT in a solution is fired. A flow IN a solution is not fired.

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