Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / "Unknown Error&qu...
Microsoft Dynamics RMS (Archived)

"Unknown Error" when printing receipts

(0) ShareShare
ReportReport
Posted on by IcePandA 205

RMS Dynamics 2.0

Epson TM-T88IVP

Windows XP

We have a multi store setup, one of the stores cannot print receipts. When we try we get 'Unknown Error". The error does not stop the printing of X/Z reads, just receipts

tried recreating the receipt (no luck), made sure that OPOS has the latest drivers (it does and health checks wonderfully(

I have copied a database from another store (I am getting to the desperate stage) pointed the POS to that, and the receipt came out. Put it back to the proper store database, and the unknown error returned.

Does anyone have any idea;

a) what might be causing this

b) How it might get fixed

I am running out of hair to pull out......

Cheers

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Unknown Error" when printing receipts

    When trouble shooting any POS errors, I recommend that you disable all register hardware including receipt, cash drawer, line display etc.  Attempt a transaction and see if you get the error.  If you do, you need to look at the database (perhaps the receipt format or the actual batch - have you tried closing the batch (Z Report)?)

    Next, turn on one device at a time, restarting POS between each change to narrow down the problem.  I've seen unknown error related to line display but I'm not sure if you're using one or not.

    Good luck!

  • IcePandA Profile Picture
    IcePandA 205 on at
    RE: "Unknown Error" when printing receipts

    Sorry for the delay, the shop was closed yesterday. Tried replacing the receipt template, but no luck

    Also check that the entries were the same when 'Select * from register"....they were :(

    Any more advice greatly received

    Thanks

  • Suggested answer
    Gerald Rothaus Profile Picture
    Gerald Rothaus 2,930 on at
    RE: "Unknown Error" when printing receipts

    Maybe you can reload your receipt template. Maybe it is corrupted.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: "Unknown Error" when printing receipts

    I'm not sure if this is gonna help or not, but just give it a try

    Execute the following statement on both database and look for any difference in any field related to printer or receipt: -

    select * from register

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans